Fleet IT Manager

Role Description

The Fleet IT Manager is responsible for the technology infrastructure connecting Rivertech Group’s shore\-based offices to its river cruise vessels operating on European waterways. Core areas of responsibility include vessel management software, and hardware maintenance, ensuring seamless and reliable ship\-to\-shore communication.

The primary focus of this role is IT on board and first\-line support for the fleet. Working closely with the Technical Team Lead Portside and onboard IT service provider and in direct cooperation with the IT Application \& System Manager, the Fleet IT Manager is the main contact for vessel IT matters across the group.

A second key element of the role is serving as holiday cover and operational back\-up for the IT Application \& System Manager. This requires familiarity with the back\-office IT environment of the Rivertech Group entities in Cyprus (CY), Switzerland (CH), and the Netherlands (NL), and the ability to maintain continuity during absence periods.

Key Responsibilities

Onboard IT \& First Line of Support \- Primary Focus

• Act as the first point of contact for all IT\-related issues on board the river cruise fleet, providing timely support both remotely and during vessel visits.


• Align with It partners to maintain onboard network connectivity and communication infrastructure, ensuring stable and secure connections between vessels and shore.


• Support, maintain, and where necessary configure vessel management software and other onboard applications used by crew and operations.


• Install, configure, and troubleshoot onboard hardware (workstations and software) across the fleet.


• Coordinate with captains and crew to resolve IT incidents efficiently and with minimal disruption to vessel operations.


• Monitor the health of onboard systems, carry out routine checks, and maintain up\-to\-date configuration documentation and incident logs.


• Plan hardware replacements and software updates in line with operational schedules such as layups and port turnarounds.


• Carry out periodic security checks and report findings to the Technical Team Lead Portside.


• Serve as the designated holiday cover and operational back\-up for the IT Application \& System Manager (Rivertech Group CY, CH, NL).


• Maintain continuity of back\-office IT operations across the Rivertech Group entities in Cyprus, Switzerland, and the Netherlands during cover periods.


• Handle day\-to\-day application and systems support tasks as required and liaise with group colleagues and vendors in the absence of the IT Application \& System Manager.


• Maintain sufficient working knowledge of group back\-office systems to respond effectively when covering this role.


• Install and maintain business\-critical software applications.


• Track software licences and ensure compliance with licensing agreements.


• Liaise with software vendors and service providers.


• Create and manage user accounts and permissions.


• Implement and maintain IT security policies (MFA, password protocols, access control).


• Identify, assess, and report potential security risks.


• Ensure compliance with data protection regulations (e.g. GDPR)

• Keep onboard and office IT infrastructure future\-ready \- continuously assess and evolve systems.


• Monitor market developments relevant to river cruising: data bundles, connectivity, privacy, compliance, and emerging technologies.


• Attend industry fairs, trade events, and technology conferences to stay ahead of developments.


• Translate market insights into concrete proposals for fleet\-wide implementation.


• Build and maintain a network of IT vendors, innovators, and industry peers in the river cruise sector.


• Advise management on strategic IT investments and the long\-term technology roadmap for the fleet.


• Identify opportunities to improve guest and crew experience through technology.

• MBO Level 4 (Secondary Vocational Education) or equivalent.


• Fluent in English, both written and verbal, other languages a plus


• Broad IT experience across office and operational (vessel) environments; background in the river cruise or maritime industry is a strong advantage.


• Willingness to attend industry fairs and events and bring back actionable insights.


• Technical Requirements


• IT and network administration, with a focus on Microsoft technologies: Office 365, MS Dynamics, Business Central, Exchange, SharePoint, Teams, and Azure.


• First\-line support and troubleshooting across IT services and platforms (systems in use: Microsoft, FreshService, Mastex, SharePoint, WordPress).


• Knowledge of threat protection protocols and internet security.


• Experience with device installations: telephone, tablet, laptop, and desktop.


• Strong project management skills.


• Ability to set up and scale a helpdesk \- including workflows, ticketing processes, and documentation.

• Pro\-active problem solver with a solution\-focused approach.


• Cooperative and hands\-on mentality.


• Accurate and precise with strong attention to detail.


• Flexible team player.


• Stress resistant, able to prioritise and perform in a fast\-paced environment.


• Strong communication skills and a service\-oriented mindset.


• Forward\-thinking and innovation driven.


• Affinity with the maritime and river cruise industry.

Work Environment: Office\-based, Arnhem — normal office hours

Team: Small team, fast\-paced and collaborative

Travel: Occasional travel required

Salaris: €3\.880,00 \- €4\.172,00 per maand

Arbeidsvoorwaarden:

• Bedrijfsfeesten


• Budget voor professionele ontwikkeling


• Kerstpakket


• Kosteloos parkeren


• Pensioen


• Reiskostenvergoeding


• Vrijdagmiddagborrel


• Werk vanuit huis

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