First Line IT Support Apprentice

About IT QED:

itQED is an IT Managed Services Provider run by a team of enthusiastic and qualified engineers based in Arborfield, Reading. The multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area. itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression.

About the role:

This is an opportunity to join a Managed Services Provider as a First Line IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively. You may also be required to travel as part of your role. This apprenticeship will require dedicated and focused individuals to be fully committed to their learning and skillset development.

Responsibilities:

• Logging calls on the helpdesk


• Answering customer queries and learning customers IT systems


• Providing first line IT support


• Triaging calls and escalating where necessary to second line support


• The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems


• Conducting training to familiarise yourself with technologies in use within client environments

You will become familiar with the following technologies:

• Windows 10/11


• Server 2016 and above


• Hyper V Virtualisation


• Microsoft 365


• Microsoft Azure


• Cloud services


• Networking, storage

Desired skills & qualities:

• An enthusiastic and professional attitude


• Aptitude for learning new skills


• An interest in IT and career progression within the company


• Customer-focused


• It will be highly recommended to have a full driving license, as well as your own car – There may be scope for working at 2 or more locations - to be confirmed upon interview

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


• GCSE Maths and English (or equivalents) at grades 3+ (D or above)


• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 37.5 hours per week, 9am – 5:30pm

Benefits:

• Free parking


• Free tea & coffee


• Healthcare plan

Future prospects:

itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

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