Field Service Engineer, Advanced

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our \~16,800 employees create world\-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award\-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry\-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

Key Responsibilities

• Provide on‑site troubleshooting, diagnosis, and repair of customer equipment in a timely, thorough, and professional manner.


• Act as the resident technical expert at the Audi site, building strong working relationships with customer engineering, production, and management teams.


• Manage and execute preventive maintenance (PM) and calibration activities (on‑site or return‑to‑Keysight), aligned with Audi’s production and test schedules.


• Perform installation, commissioning, and upgrades of hardware, software, firmware, and service notes.


• Support the Global Solutions Delivery team with on‑site installation and commissioning of complete test systems and solutions.


• Support regional and global project teams with service strategy planning, implementation, and continuous improvement activities.


• Coordinate and supervise third‑party service providers working on\-site at Audi.


• Collaborate with cross‑functional Keysight teams (R\&D, factory, logistics, project management) to resolve complex repair cases and technical escalations.


• Deliver technical training to Audi engineers and technicians as required.


• Independently determine and develop approaches to varied and complex technical assignments.


• Lead service and support activities requiring coordination with customers, suppliers, and internal Keysight organizations.


• Troubleshoot and resolve complex system‑level issues involving hardware, power electronics, high‑voltage and high‑current systems.

• Bachelor’s Degree in Electronic Engineering, Electrical Engineering, Engineering Technology, or equivalent.


• Fluent in English (German is highly desirable for effective on‑site customer interaction).


• Valid driver’s license with a clean driving record; ability to travel by car and air when required.


• Willingness and flexibility to travel across Europe on short notice when needed, despite being a primarily resident role.


• Strong working knowledge of battery test technologies and automotive test solutions is highly advantageous.


• Solid experience in electrical, electronic, and electromechanical troubleshooting, with emphasis on power electronics and high‑energy systems.


• Previous on‑site commissioning, resident engineer, or service delivery experience in an automotive or industrial environment is preferred.


• Good working knowledge of MS Windows OS, Linux, and networking.

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