Field Operations Manager

Why us?

We have an exciting new opportunity to join one of the UK's leading car park management companies as a Field Operations Manager.

Established in 1991 we provide full\-service solutions for all types and sizes of car parks. Our personal, innovative and creative way of doing business ensures that we get the results our clients require. Our ethos is squarely based on the idea that everyone wins. We not only apply this to our clients, but also our valued team members.

About the Role

We are looking for a confident and organised Field Operations Manager to join our team in York. In this hands\-on role, you’ll be responsible for leading our parking attendants and maintenance staff, ensuring smooth daily operations and excellent service delivery to clients and the public.

You’ll be the first point of contact for client queries and feedback, while also supporting your team to meet performance targets and uphold company standards. If you’re a natural leader with great people skills and a passion for service excellence, we’d love to hear from you.

As we operate across the UK, this role will involve regular travel to various locations nationwide. Overnight stays may be required depending on the location.

Key Responsibilities

· Lead and supervise the parking and maintenance teams across multiple sites.

· Ensure high standards of customer service and professionalism at all times.

· Respond to client enquiries and resolve complaints in a timely and effective manner.

· Monitor team performance and ensure KPIs are met.

· Plan rotas, manage holiday cover, and allocate resources efficiently.

· Maintain compliance with company policies, procedures, and health \& safety regulations.

· Liaise with internal departments and external partners to support service delivery.

· Prepare reports and updates for senior management.

· Promote a positive team culture and support staff development.

What We’re Looking For

· Previous experience in a supervisory or team leader role

· Excellent communication and interpersonal skills.

· Strong organisational and time management abilities.

· Ability to work under pressure and manage multiple priorities.

· Professional, discreet, and client\-focused approach.

· Enthusiastic about continuous improvement and team development.

Benefits

· Competitive salary

· Supportive team environment

· Opportunities for career development

· Company pension scheme

· Company Car

Job Type: Full\-time

Pay: £32,000\.00\-£40,000\.00 per year

Benefits:

• Company car


• Private medical insurance


• Sick pay

• York YO31: reliably commute or plan to relocate before starting work (required)

• Why would you like this role?


• What do you believe you could bring to the role?

• Microsoft Excel: 2 years (preferred)


• Management: 2 years (required)

• Driving Licence (required)

• 75% (required)

This listing is from indeed. View original listing ↗