Field Communication Engineer

As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.

Responsibilities:

• Installation and support of telecoms and IT/datacoms systems


• Using Supplier Portals to manage systems and faults.


• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.


• Undertaking surveys and support for technical installation projects.


• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.


• Produce detailed technical documentation on system installation and support procedures.


• Providing customer training


• Working closely with the service delivery and project teams.

Skills Required:

• Understanding of VoIP, SIP, RTP, TCP \& UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs \& WANs and familiarity with using diagnostics tools such as Wireshark.


• Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.


• Minimum of 2 years IT or Telecoms support experience.


• Strong interpersonal and communications skills, on the phone, in person and electronically.


• Excellent problem\-solving, attention to detail and analytical skills.


• Experience in high\-volume, fast\-paced environments requiring teamwork and flexibility.


• Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.


• Full UK driving license.

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years


• Birthday Day Off


• Buy Holiday Scheme


• Career Development and Progression Opportunities


• Employee Assistance Programme


• Enhanced Company Sick Pay


• Discounted Retail Vouchers


• Reduced Gym Membership


• Annual Salary Review


• SCG Mobile Benefit


• Employee Referral Bonus


• Pension Scheme


• Free On\-Site Parking


• Charity Events

*SCG is proud to be an equal opportunities employer.*
*We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010\.*

*We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.*

Pay: £32,000\.00\-£42,000\.00 per year

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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