Field Application Engineer, UK - Reconeyez

Company Description

At Reconeyez, powered by VOSKER, we are redefining remote surveillance. Our solar\-powered, cellular\-connected security solutions are designed for environments where traditional systems fall short — delivering reliable, intelligent monitoring for construction sites, critical infrastructure, and remote assets. As we continue to expand our presence in the UK., we are looking for a Field Application Engineer to join our growing team. This is a highly impactful, customer\-facing role at the intersection of technical expertise, customer success, and sales support.

Job Description

• Deliver technical training, product demonstrations, and onboarding for dealers and integration partners


• Support field deployments, including pilot programs and high\-profile installations


• Configure and troubleshoot integrations between Reconeyez’s cloud platform and third\-party systems


• Diagnose and resolve complex technical issues across hardware connectivity, and software


• Act as a technical escalation point and coordinate with internal teams


• Partner with Sales to support pre\-sales activities and customer presentations


• Provide hands\-on support when required while guiding partners


• Gather and communicate customer feedback to Product and Engineering


• Maintain documentation in Pipedrive and Atlassian tools


• Travel extensively (\~50%) across the UK.

• Dealer growth and repeat business


• Successful deployments and integrations


• Reduced onboarding friction and faster issue resolution


• Positive partner feedback


• Contributions to product improvement

• 3\+ years in a technical, customer\-facing role


• Experience with hardware systems and networking


• Familiarity with VMS or monitoring platforms


• Experience with integrations and troubleshooting


• Strong problem\-solving and communication skills

• Experience in physical security industry


• Exposure to LTE/networking equipment


• Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace

• Commercially aware technician


• Independent and hands\-on


• Customer\-focused and relationship\-driven


• Comfortable in a growing, evolving environment

• Be part of a growing UK business


• Work with innovative remote security technology


• Build and shape the Field Engineering function


• High autonomy and growth opportunities

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