Field Application Engineer EMEA | Hook, UK
Field Application Engineer EMEA \| Hook, UK
About us
Neutrik is a leading manufacturer of connectors and cable solutions for pro audio, video,broadcast and data applications. Our Application Engineering team is part of the Neutrik EMEASales organisation. We make sure Neutrik products work in our customers' systems, not just onpaper. Together with Sales, Product Management and Development, we build customisedsolutions, answer technical questions as first point of contact, train customers and keep a closeeye on market and technology trends. The result is stronger customer relationships and a directcontribution to the commercial success of our brands.
The role
As our Field Application Engineer, you will turn customer requirements into technical solutionsthat deliver real value, and help us reach our sales goals along the way. You will be the linkbetween the market and our internal teams: you bring first\-hand customer insight into Sales,Product Management and Engineering, and you bring our technical expertise to customers.Whether it is a feasibility question, an OEM design\-in project or troubleshooting on site, youmake sure our products integrate smoothly and customers have an outstanding experience.
What you will do
Understand customer requirements and develop technically feasible, value\-adding solutions
Lead the technical side of customer projects, including feasibility assessments, OEM design\-inprojects and hands\-on support during deployment
Support sales teams and customer service colleagues and collaborate with the wider groupdepartments
Act as the first point of contact for technical questions and troubleshooting
Design and deliver product training for customers and internal teams
Create user guides, documentation and training materials
Monitor market and competitor trends and share regular insights with the Neutrik Group
Support product launches and identify new business opportunities together with Sales andMarketing
What you bring
Recognised technical accreditation
Several years of experience in technical customer support, application engineering, or salesengineering roles.
Strong understanding of technical products, their integration, and application in industrial ortechnical environments.
Excellent customer orientation and the ability to communicate technical solutions clearly andpractically.
Fluent English language skills, both written and spoken; additional language skills f.e.Spanish, German or French are a plus.
Familiarity with CRM systems and technical documentation processes.
Analytical skills for market monitoring and competitive analysis.
Ability to work independently as well as collaboratively in cross\-functional teams.
Willingness to travel within the EMEA Region and occasionally internationally f.e. India
Experience of customer training.
Knowledge of optical fibre \& data market and products.
Experience working with OEM customers on design\-in projects.
Practical experience with cable assembly and installation of pro audio/video products.
The ability to work from our Hook office, minimum 3 days a week.
What we offer
£40,000–£45,000 per annum plus a performance\-related bonus
A friendly, close\-knit team with flat hierarchies and short decision paths
A structured onboarding and ongoing support from day one
Regular collaboration with colleagues across the international Neutrik Group
A modern, well\-equipped office
Room to bring in your own ideas and to develop your skills
Ready to take the next step? Apply now via the careers page at neutrikgroup.com. Welook forward to meeting you.
For questions about the role, please contact:
Magdalena Bordino, magdalena.bordino@neutrik.com
Pay: £40,000\.00\-£45,000\.00 per year
Ability to commute/relocate:
- Hook RG27 9XA: reliably commute or plan to relocate before starting work (required)
- Are you able to work at least 3 days per week in the Office in Hook?
- Vereinigtes Königreich (required)
- 25% (required)
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