Facilities (FOH) Manager

Job Overview
In short \- You’ll be the go\-to person for ensuring our facilities are safe, compliant, efficient, and welcoming, allowing others to focus on supporting the young people the charity exists to support. From managing building services to greeting visitors, you’ll make sure our facilities reflect our charity’s professionalism and care.

We are looking for flexible, personable, committed, and conscientious facilities manager with a can do attitude and good people management skills. Ultimately it is the role of this team to be at the heart of the organization and seamlessly ensure our facilities run smoothly and that the rest of the staff, our volunteers, the YPs using the facility or even those hiring it have a great experience. This from the warm friendly greeting to knowing they are in a safe, clean and well run facility. The team the successful candidate will manage will also drive commercial revenues from the external hire of the facilities they look after.

All members of the team you manage are expected to work across the range of responsibilities, whilst each member may bring different skill sets. The team will, between them, cover the majority of hours that the Infinity facility is open (certainly opens through to evening sessions being well under way).

The role (with team) is to encompass; the ongoing planned maintenance as well as reactive maintenance of our facilities, legal and safety compliance checks, supplier management and relationships, the whole front of house welcome \& access, support for member management processes, general facilities \& event support, health and safety, risk assessments (including invacuation and evacuation protocols), daily checks and routines, cleaning, facilitation of external hirers to have a positive experience, help to up sell and administrate facility hire (both during operation hours and out of hours hire), opening and closing the facility where appropriate and anything else which ensures the building runs efficiently and allows others to focus on their core purpose.

Key is ensuring a suitable BLGC welcome to the facility, whilst also maintaining the safety of the building (particularly in terms of managing access and knowledge of whom is on site). General logistical management of the needs of diverse groups of people in the building with a keen eye to the safeguarding across these groups. Address day to day FM\-related risks, hazards and threats to people, property and premises and support external contractors in dealing with specialist or more significant FM matters

Main Responsibilities

• Maintain high standards of presentation around our facilities and surrounding grounds to the buildings (and other facilities).


• Be a keyholder, potentially open and or close the building if required. Train others relevant to become keyholders


• Ensure facility management and H\&S checks are being complied with by managing the schedule (on Opps Pal). By way of example fire checks, water checks or emergency lighting checks


• Complete building checks and inspections


• Where suitably trained carry out small maintenance tasks.


• Handle building access, deliveries, and contractor protocols


• Manage FM contractor relationships and drive best value negotiations.


• Manage and monitor the facilities budget and other KPI’s


• To always maintain a warm welcoming \& positive image, to be presentable, including tidiness of the reception area. Be the positive first impression BLGC wants to make!


• To provide excellent customer service experience and welcome for our members, parents, visitors, volunteers, contractors \& third parties using the building and our staff teams.


• Manage the team and reception area and have control of knowing who is in the building.


• Ensure compliance with GDPR guidelines in all you and your team do.


• Work closely with the events team to offer proactive and positive support to ensure events run on site are professional from the facility perspective.


• Ensure cleaning tasks are carried out appropriately. Meaning, before core hours and later in the day, with spot checks and spot cleaning throughout the day (for example periodic checking of toilets and meeting rooms, or spaces prior to an external hire)


• Manage Coordination of meeting rooms, events and potentially refreshments.


• Generally manage on\-site operations such as office supplies, general admin, managing shared resources.


• Manage the day to day coordination of facility hire (in and out of operational hours).


• Drive the promotion and selling of facility hire to make a commercial return to support the charity goals..


• Attend core training delivered by BLGC. To deliver some aspects of core training that fall under the auspices of FM and Health and Safety


• To work in line with the clubs vision and values at all times.


• To report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.


• To understand and adhere to BLGC policies and procedures at all times with particular emphasis on equal opportunities, health and safety, boundaries and safeguarding.


• To always promote and safeguard the welfare of children and young people.


• To attend and actively contribute in staff team meetings and 1:1 supervision.


• To be an active member of the team and deliver a focused, measurable contribution to BLGC operating in line with Bolton Lads \& Girls Club values and principles.


• To take a creative and enthusiastic approach to making BLGC a valued facility in Bolton and a leader in its field.


• To promote a positive image of BLGC through your work with children and young people.


• To assist with ad hoc duties and other reasonable requests from your line manager or the leadership team.

Benefits:

• Bereavement leave


• Casual dress


• Company pension


• Enhanced maternity leave


• On\-site gym


• On\-site parking


• Sick pay

• FM: 3 years (required)

• United Kingdom (required)

This listing is from indeed. View original listing ↗