Facilities Account Manager

About Us

Sunrise Facilities Management is a trusted provider of comprehensive facilities management solutions. We pride ourselves on delivering high\-quality services tailored to meet our clients’ needs. As part of our growth, we are seeking a dedicated Facilities Account Manager to join our dynamic team.

Job Purpose

We are seeking a Facilities Account Manager to join our team. The ideal candidate will own a portfolio of client contracts, taking responsibility for the standard of service delivered at each building, the statutory compliance position and the commercial performance of the account.

This is a hands\-on delivery role.

Key Responsibilities

• Own a portfolio of client buildings end to end, acting as the named point of contact.


• Attend and contribute in regular client meetings and service reviews.


• Manage our network of contractors and suppliers, holding them to agreed response and completion times.


• Review and upload quotations, challenge pricing and ensure works are correctly specified before they are placed.


• Troubleshoot complex maintenance and repair issues, working with our technical team.


• Work with our CAFM system to manage workflows, job records and compliance documentation.

• Experience in facilities management or maintenance, with responsibility for a portfolio of buildings.


• Working knowledge of statutory compliance in a built environment, what is required, how often, and what good evidence looks like.


• Experience managing contractors and suppliers, including both their performance and their cost.


• Confident client\-facing manner, including attending meetings and handling escalations.


• Good problem solver with common sense and a logical approach to challenges.


• Strong customer service skills and experience.


• Excellent communication and a confident manner.


• Ability to work calmly under pressure at all times.


• Strong and confident personality and ability to create excellent relationships internally and externally.


• Experience of working with a CAFM system.


• Ability to be present in the offices 9am to 5pm Monday to Friday.


• Ability to be on call one week in six.

• Worked in a property related sector.


• Worked in Healthcare on Maintenance Management.

• Casual dress


• Company events


• Company pension


• Free flu jabs


• Free parking


• On\-site parking


• Referral programme

This listing is from Indeed. View original listing ↗