Experienced Store Manager
About the Role
We are looking for an experienced and driven Store Manager to join our growing retail team.
This is a hands\-on management role for someone who knows how to drive sales, deliver against KPIs and get the best from their team. You will take ownership of the day\-to\-day running of your store, ensuring we deliver excellent customer service while achieving our commercial targets and maintaining consistently high standards.
We are looking for someone who is confident leading from the front, enjoys working in a fast\-paced retail environment and is motivated by achieving results.
What You'll Be Responsible For
- Taking full ownership of the store's sales performance and commercial results
- Driving and improving key KPIs including sales, conversion, ATV and UPT
- Setting clear expectations and motivating the team to achieve and exceed targets
- Coaching and developing Sales Assistants and Supervisors to improve performance
- Leading by example and being visible and hands\-on on the shop floor
- Reviewing daily and weekly sales performance and identifying opportunities for improvement
- Taking action when performance is below expectation and putting effective improvement plans in place
- Ensuring excellent customer service is consistently delivered
- Maintaining high standards of visual merchandising, presentation, housekeeping and store standards
- Ensuring company policies, procedures and operational standards are followed
- Managing rotas, attendance, holidays and day\-to\-day staffing requirements
- Supporting recruitment, onboarding and training of new team members
- Managing performance, conduct and attendance issues fairly and consistently, working with HR where required
- Ensuring all cash handling, opening and closing procedures are completed correctly
- Managing stock, deliveries, replenishment and loss prevention
- Working closely with your Area Manager and wider management team
- Supporting wider business initiatives and taking responsibility for actions agreed with your Area Manager
We are looking for someone with proven Store Management experience who can demonstrate a strong track record of delivering results.
You will ideally have:
- Previous experience managing a retail store or high\-performing retail team
- A strong understanding of retail KPIs and sales performance
- Experience managing and developing a team
- A commercial mindset with a genuine focus on achieving targets
- The confidence to challenge poor performance and have difficult conversations when needed
- Strong organisational and time\-management skills
- Excellent communication and interpersonal skills
- The ability to analyse sales information and turn it into practical actions
- A hands\-on approach to management
- High standards and strong attention to detail
- The ability to remain calm and effective in a busy retail environment
- Experience with recruitment, onboarding and employee performance management
We're not just looking for someone who can run a shop.
We're looking for a manager who can lead a team, drive performance and make a genuine commercial difference.
You'll be someone who naturally asks:
What are our sales doing?
Where are we against target?
Why is performance up or down?
What can we do differently?
How do I get the best out of my team?
If you enjoy working with people, analysing performance and turning targets into results, this could be the role for you.
Why Join Us?
We are a growing Scottish retail business with a portfolio of distinctive stores and brands. We offer the opportunity to work in a fast\-moving environment where Store Managers have real responsibility for their store and their team's performance.
You will have the support of your Area Manager, together with opportunities to develop your management and commercial skills as the business continues to grow.
Pay: From £13\.00 per hour
Expected hours: 40\.0 per week
Benefits:
- Company pension
- Employee discount
- Referral programme
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