Events & Reservations Administrator

Part\-Time \| 17 hours per week \| £14\.50 per hour \+ tronc \+ cash tips

*Structured Week: Monday \- 9\.00am to 5\.00pm / Tuesday to Thursday \- 9\.00am to 12\.00pm*

An opportunity has arisen at Bristol Lido for a part\-time 'Events \& Reservations Administrator' position.

We are looking for someone who can seamlessly work with the current dynamic of the well established team and work hard. This person should be excited to work, to have a passion for food and drink service and also that which we create and sell.

We are a service\-driven establishment that creates an environment that both our customers and staff love to be in and around.

Candidates must be able to be flexible with contracted hours if required.

The Lido is open 7 days a week for breakfast, lunch, and dinner. This job is a great opportunity for someone looking for a committed role in Bristol.

Who are we?

The Lido is an outdoor swimming pool surrounded by an award\-winning restaurant, tapas bar and spa. The idea is for guests to sit back, enjoy being served by friendly staff whilst watching the swimmers below and your food being prepared in the Wood (now Gas fuel to support the survival of the environment) fired oven. Our Spa provides a holistic approach to tailored massages, using bespoke Lido oils, guests can relax while hearing the lapping of the water on the pool's edge.

Our unique setting sets us apart from many venues, and for that reason we are dedicated to recruiting a team that thrive on our values and ethos so that every guest leaves with that same feeling of calm and wellbeing.

What do we offer?

Successful candidates can look forward to:

· Unlimited counselling, mindfulness and lifestyle sessions with our wellbeing platform OpenUp

· Three\-Course Meal for your Birthday for two at any of our three sites.

· 50% off treatments at our two Lido’s

· E\- Learning through Allara.

· 50% off food whilst on shift.

· 20% off Food and Drink at any of our four sites for groups of up to 6 people.

· Full use of the Pool and Spa facilities at management due to capacity levels.

· Annual Staff Party \& Spring Social Event for all sites.

· Recruitment Bonus if you recommend someone to work with us and they pass their 3\-month probation.

· Management and Employee Development Plans and Courses with NatWest Mentor.

· WSET Level 1, 2 and 3 Company Sponsorship opportunities – open to all depts.

· Coffee Training and Barista Qualification with our Bristol Coffee Suppliers, Easy Jose – open to all depts.

· Department specific Training Co\-Ordinators.

· Regular visits to our food, drink, and spa suppliers.

· 28 days statutory leave, pension scheme, delicious staff food \& more!

Overview

The Events \& Reservations Administrator is responsible for managing all restaurant and event bookings, ensuring a seamless guest experience from initial enquiry through to event completion. This role acts as the primary point of contact for private dining, group bookings, and special events while overseeing the day\-to\-day reservation system and supporting the wider restaurant operations team.

The successful candidate will be highly organised, customer\-focused, and able to manage multiple tasks in a fast\-paced hospitality environment.

Qualifications

• Proven experience in Administration is required.


• Previous experience in hospitality, events, reservations, restaurant booking platforms, and event planning and coordination is desirable.


• Strong organisational skills with the ability to manage multiple tasks efficiently under pressure.


• Excellent communication skills, both written and verbal, with a friendly and professional manner.


• Experience in upselling or sales techniques to enhance revenue streams.


• Proficiency in reservation systems or relevant software is preferred but not essential; training will be provided for the right candidate.


• A proactive attitude with a passion for delivering exceptional customer experiences. This role offers an engaging environment where your organisational talents and hospitality skills can thrive while contributing significantly to our guests' memorable experiences.

If you think this opportunity is for you, please send us a copy of your CV and a Covering Letter telling us a bit about yourself, your plans going forward in your career and why the The Lido could be the right fit for you. Please attach any written references. We look forward to receiving your application.

Pay: £14\.50 per hour

Benefits:

• Casual dress


• Company events


• Company pension


• Discounted or free food


• Employee discount


• Health \& wellbeing programme

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