Events Operations Manager

The Courthouse Hotel Shoreditch is a 5\-star property that combines the grandeur of a Grade2 listed Baroque style building with laid\-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm.

Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a roof top bar, 11 event spaces, a 196\-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre.

An exciting opportunity has arrived to join our absolutely stunning and high\-profile hotel. We are currently recruiting for experienced Events Operations Manager to join the team.

Job Overview

We are seeking a dynamic and detail\-oriented Events Operations Manager to lead the planning, coordination, and execution of a wide range of events. This role is vital in ensuring seamless event experiences that delight guests, maximize revenue opportunities through upselling, and uphold the highest standards of hospitality. The ideal candidate will thrive in a fast\-paced environment, demonstrate exceptional organizational and communication skills, and possess a passion for creating memorable events that leave a lasting impression. This paid position offers an exciting opportunity to be at the forefront of event management, contributing to the success of diverse gatherings and celebrations.

Duties

• Attain a working knowledge of the event/function taking place, together with the menu and wine list.


• To maintain excellent relations with each client and organiser and build a relationship for future events.


• Interpret the Function Sheets accurately and ensure the customer's stated expectations are met.


• Ensure that event chambers, cinema and bowling alley are in an appropriate state for show\-rounds of potential clients, either by prior or chance appointments.


• Control departmental costs, wastage and expenses. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety.


• To ensure that all reporting team members maintain the highest standard of the service provided to the guests.


• Actively encourage and manage the development of the staff through appraisal, review meetings, etc. to deliver the business objectives.


• Oversee all aspects of event operations from initial planning through execution, ensuring timely delivery and flawless guest experiences


• Coordinate with vendors, venues, and internal teams to secure necessary resources and services for each event


• Manage event timelines meticulously, prioritizing tasks effectively to meet deadlines while maintaining flexibility for unforeseen changes


• Upsell additional services or packages to enhance guest satisfaction and increase revenue potential


• Supervise setup, breakdown, and on\-site logistics to ensure smooth flow and safety throughout each event


• Provide exceptional guest services by addressing inquiries promptly, resolving issues efficiently, and ensuring a welcoming atmosphere


• Maintain detailed records of event activities, budgets, vendor contacts, and post\-event evaluations

Experience

• Proven experience in event management or hospitality roles such as restaurant or hotel operations with a focus on large\-scale events or banquets


• Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail


• Excellent communication skills for liaising with clients, vendors, team members, and guests effectively


• Demonstrated ability in upselling services or products to enhance guest experiences and revenue streams


• Familiarity with fundraising activities or charitable events is a plus


• Prior experience in guest services within hospitality environments ensures a guest\-centric approach to event management


• Knowledge of time management techniques that enable efficient planning and execution of complex events

Join us in creating extraordinary experiences! This role offers an energetic environment where your organizational talents and hospitality expertise will shine. If you are passionate about delivering exceptional events that captivate guests and drive success, we want to hear from you!

Pay: From £32,000\.00 per year

Benefits:

• Canteen


• Company events


• Company pension


• Discounted or free food


• Employee discount

Work Location: In person

This listing is from Indeed. View original listing ↗