Events Manager

Reception & Events Manager

• Job Type: Full-time


• Salary: £28.000-£30.000pa

We are seeking a Reception & Events Manager to take full responsibility for our Reception and Events functions, ensuring an exceptional guest experience aligned with four-star hospitality standards. This role involves managing staff, coordinating logistics, overseeing budgets, and acting as the main point of contact to deliver a seamless guest journey.

Day-to-day of the role:

Team Management & Operations

• Lead and manage Reception and Events Coordinators to achieve high performance standards.


• Ensure complaint handling protocols are followed, escalating issues appropriately.


• Build and maintain strong internal and external relationships.


• Support senior management in ensuring effective credit control procedures.


• Complete daily operational reports and checklists.


• Assist in maintaining accurate financial records and weekly account balancing.


• Oversee all administrative functions for Reception.


• Support recruitment, onboarding, and training of new team members.


• Provide health and safety guidance to all new starters.


• Continuously improve reception operations, including systems and processes.


• Conduct performance reviews and probation assessments in a timely manner.


• Maintain security across all operational areas.


• Ensure team members maintain professional presentation standards.

Customer Experience

• Ensure all guests are greeted warmly, checked in efficiently, and allocated rooms promptly.


• Maintain high standards of customer service for all visitors and guests.


• Oversee accurate guest registration and billing procedures.


• Ensure a smooth and efficient check-out process.

Reception & Events Management

• Manage all reservations, ensuring efficiency across phone, email, and written enquiries.


• Respond to accommodation enquiries within 24 hours.


• Maximise revenue through upselling and cross-selling opportunities.


• Maintain accurate records across all systems and documentation.


• Ensure deposits and balance payments are received within agreed timelines.


• Conduct room audits to ensure all reservations are accurate and appropriately allocated.


• Maintain up-to-date knowledge of facilities, services, and promotions.


• Coordinate closely with all departments to meet guest requirements.


• Identify and develop new business opportunities across events, functions, and bookings.


• Build and maintain strong client relationships, understanding and delivering against their needs.


• Follow up on events to gather feedback and ensure continuous improvement.

Required Skills & Qualifications

• Minimum 3 years’ experience in a similar reception and events role.


• At least 2 years’ experience within a hotel or hospitality environment.


• Minimum 2 years’ supervisory or management experience.


• Experience handling customer complaints and escalation processes.


• Strong commitment to delivering high service standards.


• Excellent communication and interpersonal skills.


• Strong organisational and presentation skills.


• Ability to work full-time with flexible shift patterns.


• Fluent in English.

How to Apply

To apply for the Reception & Events Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position to Andrea Cureton -

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