Events and Student Experience Manager F/M

The company
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ESCP Business School was founded in 1819\. The School has chosen to teach responsible leadership, open to the world and based on European multiculturalism. Six campuses in Berlin, London, Madrid, Paris, Turin and Warsaw are the stepping stones that allow students to experience this European approach to management. In 2023, ESCP was ranked 3rd in the FT European Business Schools rankings.

Several generations of entrepreneurs and managers were trained in the firm belief that the business world may feed society in a positive way. Each year, ESCP welcomes 9000\+ students and 5000 managers from 130 different nationalities. We offer a full range of full\-time degree programmes from our generalist BSc in Management, Master in Management (FT\-ranked 5th worldwide), and MBA in International Management (FT\-ranked 27th worldwide) to a portfolio of over 20 specialist Master\-level programmes, including our MSc in Finance (FT\-ranked 1st worldwide), and to PhD. We also deliver executive education programmes including the Executive MBA (FT\-ranked 5th worldwide), specialist Master\-level executive degree programmes, and Executive PhD. All of the programmes include a multi\-campus experience. ESCP contributes to the learning and development of executives and managers

at some of the world’s leading companies through the development and provision of customised courses.

Post description
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We are seeking a proactive, enthusiastic Events and Student Experience Manager to join the Events \& Student Experience team at ESCP London Campus. The Events and Student Experience Manager will report to Associate Director of Marketing, Communications \& Events and will be responsible for managing and delivering the London Campus strategic and reputational events programme. These events support departmental objectives, including profile\-raising, enhancing the School’s reputation and content generation, and supporting student and alumni engagement and lifelong advocacy.

The post holder will work with other campuses on running cross\-campus events, and will be the primary contact for the London Campus when it comes to events, sports and student societies. The post holder will assist in utilising School facilities for hosting conferences and events as required, and will be expected to liaise with external and internal users of School facilities and provide information and support throughout the booking process and events themselves.

Our audiences and events are hugely varied, including current students at graduation, the Annual Gala, festivals, welcome/farewell events, internal conferences, open days, alumni cocktails, sports events (Intercampus Olympics), staff events, seminars and lectures, and other more bespoke event programmes. Additionally, the job holder will support student societies and sports activities throughout the year. The job holder will manage two people and collaborate closely with other teams across the School to ensure the smooth planning and delivery of events as well as providing the best student experience.

The successful candidate will have experience of running events, the ability to think strategically, strong numerical skills including creating profit and loss analysis (P\&Ls) and a customer\-focused approach. This is a fast\-paced and varied role that requires strong events\-management experience, excellent interpersonal and influencing skills, a problem\-solving approach and the capacity to work under pressure to tight deadlines. A flexible approach to work and working hours is necessary since many events take place during evenings and occasionally at weekends

Benefits include:

• 30 days annual leave, plus bank holidays


• Birthday leave


• Hybrid working available subject to the events and operational needs


• Company pension scheme with exceptional employer contributions


• Allowance for home\-office set up


• Optional private Dental \& GP cover (after completion of probationary period)


• Discretionary bonus subject to eligibility

Event Planning and Management:

• Plan and deliver the annual School and student societies events programme across virtual, hybrid and in\-person formats, ensuring alignment with School\-wide objectives


• Lead the end\-to\-end execution of events, including logistics, venue coordination, room bookings, and set\-up/dismantling of event and conference spaces


• Manage day\-to\-day operations of the events and student societies programme, ensuring all activities run efficiently and to a high standard


• Ensure all events are delivered on time, within budget, and in line with approval processes for event\-related expenditure


• Maintain and regularly update the London events calendar and relevant diaries


• Produce and coordinate all event\-related materials, including delegate lists, badges, promotional content, and online feedback forms


• Liaise with attendees, speakers and partners to obtain required information such as company details, biographies, logos and marketing materials


• Provide guidance and expert advice to faculty, staff, students and the Events Executive to ensure events meet professional and industry standards


• Support and enable student societies in the planning and delivery of their events in line with School expectations


• Deliver a high standard of customer service, ensuring a professional and positive experience for all event participants


• Act as an ambassador for the School at internal and external events, including supporting attendance at partner\-led activities


• Collect, monitor and analyse event feedback, using insights to improve future events and report outcomes to senior management


• Review and enhance event processes, systems, policies and procedures to ensure continuous improvement and alignment with best practice


• Ensure all event activity complies with organisational policies, procedures, and health and safety requirements, including risk assessments


• Maintain accurate, organised and compliant event administration and documentation


• Collaborate with internal teams and departments to support cross\-functional working, share insights and identify opportunities to enhance the School’s events offering

• Assist in the development and management of society processes, ensuring the effective and efficient delivery of a range of innovative and inspirational opportunities for students.


• Ensure societies are deployed in a considered and targeted manner to reach a wide range of student groups.


• Collect effective and accurate data and ensure key society\-success stories, metrics, and targets are recorded.


• Plan events and activities for societies to help their growth and development. This will include assisting with the annual society award.


• Provide students with the opportunity to create and join shared\-interest student\-group societies and support their maintenance.


• Facilitate and support student societies to operate effectively by following the School’s health and safety procedures and ensuring risk assessment is in place.


• Support the growth of societies and assist in the reporting and analysis of their work.

• Produce the monthly and annual events, sports and student\-societies report.


• Develop objectives and metrics for each event in collaboration with stakeholders and ensure systematic reporting against those metrics.


• Create and maintain monitoring mechanisms to record and track engagement levels, response rates and achievements of key performance indicators and targets for each event.

• Develop and implement event marketing and communications plans in liaison with key stakeholders and departmental colleagues.


• Develop marketing assets, including invitations and event collateral, and set the design to adhere to the School’s brand guidelines.


• Ensure the Dean, faculty, senior staff, speakers, and key stakeholders receive full event and logistics briefings.


• Approve any material produced internally and externally for the promotion of events at the School.


• Lead on maintaining the events area on the website, tickets, and related event information.

• Oversee the annual events and student\-societies budget and report on profit/loss.


• Managing budgets, signing off costs and aligning with School policy.


• Liaise with Finance regarding events invoices and supplier payments.


• Ensure the effective cost management of events, including purchase orders and invoice management.


• Lead the financial planning and performance analysis of events, including the creation, management, and post\-event review of detailed profit and loss (P\&L) statements for each event to ensure commercial success and inform future strategy.

• Oversee and monitor holiday requests, sickness and time keeping.


• Support the recruitment process when necessary.


• Lead and motivate the Events Executive to ensure team objectives are achieved.

• Monitor new technology and trends in events and use insights to suggest new ways of working to support innovation in the events area.


• Undertake regular competitor analysis and industry\-trends research to identify new opportunities.


• Assist in the development and management of society processes, ensuring the effective and efficient delivery of a range of innovative and inspirational opportunities for students.


• Ensure societies are deployed in a considered and targeted manner to reach a wide range of student groups.


• Collect effective and accurate data and ensure key society\-success stories, metrics, and targets are recorded.


• Plan events and activities for societies to help their growth and development. This will include assisting with the annual society award.


• Provide students with the opportunity to create and join shared\-interest student\-group societies and s

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