European Logistics Quality Control Specialist - TikTok
Global Operations
European Logistics Quality Control Specialist \- TikTok
Location
:
London
Employment Type
:
Regular
Job Code
:
A128514
Responsibilities
Team Introduction
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.
- Monitor end\-to\-end logistics performance across the UK/EU fulfillment network and identify issues in warehousing, transportation and last\-mile delivery.
- Track key logistics quality metrics, including delivery timeliness, damage rate, loss rate, on\-time fulfillment rate and exception rate.
- Conduct regular performance reviews, analyze root causes and propose practical improvement actions.
- Follow up on logistics exceptions and drive closed\-loop issue resolution with internal teams and logistics partners.
- Support the improvement of KPI definitions, quality control rules and exception\-handling processes.
Minimum Qualifications
- At least 2 years of experience in logistics, e\-commerce, supply chain, operations analysis or strategy analysis
- Strong data analysis skills, with the ability to identify problems, analyze root causes and drive improvements through data
- Basic understanding of e\-commerce logistics fulfillment
- Fluent in spoken and written English, able to communicate with partners and internal teams in a business environment
- Fast learner, hands\-on, results\-driven
- Experience in warehousing, transportation or last\-mile delivery is a plus
About TikTok
TikTok is the leading destination for short\-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy \- a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity \& Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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