Europe Retail Education Manager – Fragrance (M/W)
Position
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams \- values that engage and define us:
- *Create Passionately*
- *Craft together with joy*
- *Excel for ultimate luxury*
- *Lead with audacity*
- *Cultivate Triumphant inclusivity*
- *Commit and act to re\-enchant the world.*
Your Impact:
The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns perfectly with the Maison's global objectives. We ensure effective and consistent implementation through various communication channels and innovative training tools across all European markets.
As the Europe Retail Education Fragrance Manager, you will be directly responsible for developing the expertise of Dior and multi\-brand Beauty Consultants (BCs) in Fragrance across Europe. Your leadership will help cultivate a network of passionate and engaged BCs, providing an unparalleled Direct to Consumer experience and stimulating loyalty to the Maison.
Job responsibilities
As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy for Fragrance.
Your main responsibilities will be:
1\. Development \& Animation of Training Path and Content
- Act as a business partner, working closely with the Europe Commercial, Retail \& Marketing Europe teams to identify training and development needs across Europe markets.
- Oversee the creation, adaptation and translation of Fragrance training programs for Europe and ensure the deployment, and follow\-up of Fragrance training tools locally (in\-person, digital, and in\-store).
- Manage the skill development of field teams on Fragrance by coordinating training plans and implementing development pathways.
- Organize and conduct engaging and innovative training and certification sessions (in person \& remotely), in partnership with local teams.
- Animate and coordinate the Europe community of trainers , through in\-person and remote seminars, regional workshops, several times a year.
- Serve as the main point of contact for the central Retail Education team \& Retail Education teams in markets for Fragrance\-related topics , fostering collaboration and ensuring alignment and synergies between Central, Regional and Local.
- Organize coaching and mentoring sessions with Fragrance trainers, ensuring their development and integrating new arrivals.
- Manage and Optimize Budget .
- Define performance indicators and ensure their monitoring on a regional scale.
- Ensure regular reports to the central retail education team, to measure training impact and ROI.
Profile
- Graduate of a business school or equivalent
- Ideally, you would have a minimum of 5 years of experience in marketing or training with solid knowledge in educational engineering and blended learning
- Strong communication, presentation, facilitation, coaching and interpersonal skills
- Mastery of digital learning (application, E\-Learning, V\-Learning, Live...) and comfortable with social medias
- Excellent verbal and written communication skills, including remote communication
- Excellent listening and relational skills
- Project Management skills
- Customer and business\-oriented
- Passionate about products and customer experience
- Expertise and passion for Fragrance
- Excellent knowledge of Retail and Wholesale environments
- Great expertise in digital tools (Zoom, Teams...) and IT tools (PPT, Excel...)
- Fluent in English, written \& spoken.
- Soft skills that align with our values: Exemplary Leadership \& Stakeholder Management Capacity, Teamwork \& Collaboration, Communication \& Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving
Additional information
ID\&E Footing
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. And thanks to our talents, we are making concrete progress: every day, we open our doors a little more to talents from diverse backgrounds \- whether it be disability, cultural diversity, or gender.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Skills development opportunities
1\. Soft and hard skills you will develop in this role
- Strategic Education Program Design \& Implementation: You will master the development and deployment of comprehensive, blended learning training strategies for a large, international luxury retail network.
- International Stakeholder Management \& Influence: You will enhance your ability to collaborate with and influence diverse stakeholders (Marketing, Commercial, Retail…) across multiple European markets to achieve educational objectives.
- Data\-Driven Training Effectiveness \& Digital Learning Expertise: You will develop strong analytical skills to measure training impact and ROI, alongside advanced proficiency in leveraging digital tools for innovative learning delivery and community animation.
- Europe Retail Education Director: Progress to leading the overall European Retail Education strategy, overseeing multiple categories and teams.
- Global Retail Education / Training Manager: Move into a global role, contributing to and shaping worldwide retail education initiatives within the LVMH Group.
- Market Retail Education Manager/Director: Transition to a leadership role within a specific market, responsible for tailoring and implementing the European education strategy locally and managing market\-specific training teams.
Recruitment process
Submit your application via our website. Our Europe HR Business Partner will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview . Subsequently, you will have subsequent in\-person interviews with the Europe Retail Education Director , the Europe HRD and the Europe Marketing Director.
*\** *The process outlined above is subject to change based on the company's evolving business needs.*
*PARFUMS CHRISTIAN DIOR*
MAISON
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Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947\. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current\-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.
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