EUC L1 / Deskside Support Engineer
Celtic Management Services
Brussels
Temps partiel
Cette annonce provient de Indeed
EUC L1 / Deskside Support EngineerRole Details
- Job Title: EUC L1 / Deskside Support Engineer
- Experience: 3\+ years
- Contract Type: B2B Contract
- Contract Duration: 12 Months
- Work Model: Onsite – Scheduled Visit
- Schedule: 2 Days per Week – Monday \& Thursday
- Support Level: L1
We are looking for an experienced EUC L1 / Deskside Support Engineer to provide onsite end\-user computing and desktop support in an enterprise environment. The engineer will be responsible for troubleshooting hardware, software, operating system, application, and user\-access issues and ensuring timely resolution of incidents and service requests.
Key Responsibilities
- Provide L1 onsite EUC and Deskside Support to end users.
- Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and peripherals.
- Install, configure, and troubleshoot desktop hardware and software.
- Provide support for Windows 10/11 and Microsoft Office 365 applications.
- Troubleshoot Outlook, Teams, OneDrive, and other enterprise applications.
- Perform basic troubleshooting for LAN, Wi\-Fi, VPN, DNS, and DHCP issues.
- Support Active Directory activities including password resets, account issues, and basic user administration.
- Assist with workstation setup, device deployment, imaging, and hardware replacement.
- Log and update incidents and service requests in the ITSM/ticketing system.
- Escalate unresolved issues to L2/L3 teams with appropriate troubleshooting details.
- Maintain accurate asset and support records.
- Follow ITIL, incident management, change management, and SLA processes.
- Provide professional and customer\-focused onsite support.
- Attend the client site every Monday and Thursday as part of the scheduled onsite support arrangement.
- 3\+ years of hands\-on Desktop / EUC / Deskside Support experience
- Strong Windows 10/11 troubleshooting experience
- Desktop and laptop hardware troubleshooting
- Microsoft Office 365, Outlook and Teams
- Active Directory
- Basic LAN/Wi\-Fi/VPN troubleshooting
- ITSM / ticketing tools
- Hardware, peripheral and printer troubleshooting
- Strong customer service and communication skills
- Ability to work independently in an onsite enterprise environment
- Microsoft Intune / Endpoint Manager
- SCCM / MECM
- Endpoint security tools
- Hardware imaging and deployment
- ITIL Foundation certification
- Enterprise/MNC support experience
B2B Contract \| 12 Months \| Scheduled Visit \| Onsite 2 Days/Week – Monday \& Thursday
Pay: €200,00 \- €220,00 per day
Work Location: In person
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