EU Customer Service Manager C3D
INEOS is a dynamically growing group of companies and with approx. 26,000 employees in more than 190 locations worldwide, it is one of the largest and leading chemical companies worldwide. For our INEOS Phenol and INEOS Nitriles business (C3D) we are looking for a EU Customer Service Manager
Your Role
As EU Customer Service Manager (m/f/d) – C3D, you will play a key role in leading our European Customer Service team for the Phenol and Nitriles activities.
You ensure a smooth order\-to\-invoice process, drive the development of your team, and continuously build a high\-performing, customer\-focused organization.
Responsabilities \& accountabilities
Leadership \& Team Development
- Lead and manage a team of approx. 8 employees across 2 locations (functional and disciplinary responsibility)
- Build a strong “One Team” culture across sites
- Develop, coach, and motivate team members
- Ensure effective collaboration between Cologne and Gladbeck
- Ensure excellent service quality and high customer satisfaction
- Work closely with Sales, Logistics, Finance, and other stakeholders
- Manage escalations and ensure sustainable resolution of complex issues
- Take ownership of the full order\-to\-invoice process
- Ensure compliance with regulations (export, customs, dangerous goods, ISO)
- Optimize and harmonize processes and tools
- Initiate and implement improvement projects
- Define and manage relevant KPIs
- Collaborate closely with management on complex topics
- University degree with several years of experience, or vocational training with extensive relevant experience
- Proven experience in team leadership and change management
- Strong knowledge of MS Excel and SAP
- Experience in Customer Service / Order\-to\-Invoice environments
- Experience in an international business context
- Strong leadership and communication skills
- Resilience and ability to make decisions under pressure
- Strong focus on quality, efficiency, and customer satisfaction
- A positive working atmosphere in a close\-knit, family\-oriented company culture
- Competitive and performance\-based compensation
- Comprehensive employee benefits
- Company pension scheme
- Health management including fitness programs
- Disability insurance
- Group accident insurance coverage
- And much more
Job Details
- Location Koeln, Germany
- Discipline Customer Service
- Type Full\-time
- Business INEOS Nitriles
- Posted 04 June 2026
- Closing Date 26 June 2026
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