EU Customer Service Manager C3D (d/m/w)

EU Customer Service Manager (d/m/w) at Gladbeck or Köln
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As EU Customer Service Manager (m/f/d) – C3D, you will play a key role in leading our European Customer Service team for the Phenol and Nitriles activities. You ensure a smooth order\-to\-invoice process, drive the development of your team, and continuously build a high\-performing, customer\-focused organization.

Application deadline: 24\.06\.2026

Office location: Gladbeck or Köln (regular presence at both locations is required)

RESPONSIBILITIES \& ACCOUNTABILITIES
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• Leadership \& Team Development

+ Lead and manage a team of approx. 8 employees across 2 locations (functional and disciplinary responsibility)

• Build a strong “One Team” culture across sites Develop, coach, and motivate team members Ensure effective collaboration between Cologne and Gladbeck


• Customer \& Stakeholder Management

+ Ensure excellent service quality and high customer satisfaction Work closely with Sales, Logistics, Finance, and other stakeholders Manage escalations and ensure sustainable resolution of complex issues

• Processes \& Quality

+ Take ownership of the full order\-to\-invoice process
+ Ensure compliance with regulations (export, customs, dangerous goods, ISO) Optimize and harmonize processes and tools

• Continuous Improvement \& Projects

+ Initiate and implement improvement projects
+ Define and manage relevant KPIs Collaborate closely with management on complex topics

SKILLS AND KNOWLEDGE REQUIRED
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• University degree with several years of experience, or vocational training with extensive relevant experience


• Proven experience in team leadership and change management


• Strong knowledge of MS Excel and SAP


• Experience in Customer Service / Order\-to\-Invoice environments


• Experience in an international business context


• Strong leadership and communication skills


• Resilience and ability to make decisions under pressure


• Strong focus on quality, efficiency, and customer satisfaction

DISCOVER NEW OPPORTUNITIES
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• A positive working atmosphere in a close\-knit, family\-oriented company culture


• Competitive and performance\-based compensation


• Comprehensive employee benefits


• Company pension scheme


• Health management including fitness programs


• Disability insurance


• Group accident insurance coverage


• And much more

YOUR APPLICATION
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Please submit your application, including the standard documents and information, to personal.phenolde@ineos.com.

If you have any questions, please feel free to contact us at:Nele Hermans

Dechenstraße 3

45966 Gladbeck

Tel. \+49 498 08 73 30

We look forward to receiving your application!

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