Estates Client Manager

Details
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Reference number

466861

Salary

£57,515
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Grade 7### Contract type

Permanent### Business area

Corporate Finance \& Property### Type of role

Project Delivery

Property

Strategy### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Birmingham, Hastings, Leeds, SwanseaAbout the job
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Job summary

Can you lead the management of a property portfolio, particularly office accommodation, and provide clear, professional advice to clients?

Have you built and maintained strong relationships across a range of professional areas, acting as an intelligent client to delivery partners, to achieve priorities?

Do you enjoy working with stakeholders to align property solutions with wider organisational strategies and workforce needs?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28\.97% of your salary. Read more about Civil Service Pensions here


• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday


• Flexible working options where we encourage a great work\-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DfT.

Job description

Join the Department for Transport Estates team, managing a diverse portfolio of office accommodation across the UK. As Estates Client Manager, you’ll lead on asset management, supplier oversight and stakeholder engagement for the office accommodation portfolio, ensuring properties are compliant, optimised and aligned to organisational needs. Working across Whitehall, you’ll handle reporting and strategic planning, while supporting senior leaders with expert property insight. This varied role offers the opportunity to influence estates strategy, drive improvements and deliver impactful outcomes across a complex, high\-profile portfolio.

Your responsibilities will include, but aren’t limited to:

• Undertake accurately monthly budgeting, forecasting and financial management in respect of the Department’s office accommodation portfolio requiring regular liaison with stakeholders including our Finance Business Partners.


• Work with Portfolio Management Office to ensure rent and service charges are collected and paid, track and validate rates liabilities, and support financial planning with respect to any rates changes.


• Manage all Operational Estates Master Services Agreements that set the overarching terms for ongoing service relationships.


• Effectively managing the office accommodation portfolio to minimise risks and ensure compliance with statutory, regulatory, professional, and contractual requirements. o Carry out property management tasks including lease negotiations, lease renewals and consents required.


• Negotiating and delivering commercial arrangements to meet the Department’s needs.


• Manage Memoranda of Terms of Occupation with GPA/HMRC which define how Government departments occupy space within the civil estate.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only \- whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Required experience:

To be successful in this role you will need to have the following experience:

• Experience of property management, specifically office accommodation, working in a professional property team, and leading on projects and delivering advice to clients


• Experience of maintaining effective relationships at all levels and across multiple difference professional disciplines (such as HR, Digital Services and Personnel Security) to understand and deliver stakeholders’ needs and priorities


• Experience of clienting for large organisations, aligning deliverables against wider strategies and workforce requirements


• Experience of working with senior leaders to plan, advise and support delivery of office accommodation projects


• Managing expectations, making quick and well\-judged decisions based on a sound understanding of client requirements and the business context


• Experience of reviewing, analysing, interrogating and interpreting data, and drawing logical conclusions


• Experience of explaining property matters and reports to others. Presenting data and explaining reports to stakeholders many of whom do not have a background in property.


• Experience of writing high quality reports and presenting their findings to a wider range of stakeholders.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non\-contractual arrangement where a combination of workplace and home\-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

*DfTc does not offer Visa Sponsorship for this role.*

Memberships

Are you a member of Royal Institution of Chartered Surveyors (RICS)?### Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture


• Making Effective Decisions


• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Property profession expertise \- Understanding of and compliance with Statutory, Regulatory and Professional requirements

Benefits
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Alongside your salary of £57,515, Department for Transport contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28\.97% of your salary. Read more about Civil Service Pensions here


• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).


• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.


• Access to the staff discount portal.


• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.


• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.


• 24\-hour Employee Assistance Programme providing free confidential help and advice for staff.


• Flexible working options where we encourage a great work\-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (1000\-word count). Please provide evidence of your Experience of the following:

• Experience of property management, specifically offi

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