Entry Level Business Process Analyst - Heathrow

Location: Heathrow (Within Davies Turner Air Cargo Office)

Salary: £25,000 \- £28,000 per annum

Job Type: Full \- Time, Permanent

Hours: Monday \- Friday, 09\.00 \- 17\.30hrs (37\.5hrs per week)

Deadline: 19th June 2026 at 17:30

Entry Level Business Process Analyst \- The Role:

We are looking for a practical and organised Entry Level Business Systems \& Process Analyst to support a major business change project focused on improving how our freight forwarding operations work through a new system.

This is not a software development or coding role \- the focus is on understanding business processes working with operational teams, and helping ensure the new system works effectively in practice. This is a hands\-on role, closely supporting both operational teams and IT colleagues during the project, and would suit someone looking to build or develop a career in business analysis.

Key Responsibilities

• Work with operational teams to understand and document current processes (especially air freight)


• Help map workflows and support their transition into the new system


• Assist in identifying simple, practical improvements to ways of working


• Produce clear documentation (process notes, requirements, user guides)


• Act as a link between business users and IT teams


• Support user testing by:

+ Assisting users during testing
+ Logging and tracking issues
+ Checking fixes before go\-live

• Provide support during system go\-live and help users adapt to changes


• Assist with training materials and onboarding


• Keep documentation updated as the project evolves


• Build strong working relationships across the business


• Be based at Heathrow, with occasional travel to other UK offices

Entry Level Business Process Analyst \- You:

Who This Role Would Suit

• Someone looking to take the next step into a business analyst role


• Someone currently working in operations who wants to move into an analyst role


• Individuals with strong organisation and problem\-solving skills


• Curious and eager to learn


• Positive and Proactive attitude, and willing to get involved


• A strong team player with a collaborative approach


• Reliable, self\-motivated, and organised


• Committed to delivering high\-quality work and continuous improvement

Skills \& Experience

• Strong communication and interpersonal skills


• Good organisation and attention to detail


• A logical mindset with an interest in problem\-solving


• Confidence working with both operational teams and IT colleagues


• Ability to manage multiple tasks and priorities


• Awareness of Agile ways of working


• Basic proficiency in Microsoft Office (Word, Excel, etc.)


• In close proximity of the site


• Willingness to travel to other offices within the UK

Nice to have (not essential):

• Experience in logistics, freight forwarding, or operational environments

Full training will be provided on systems and freight operations.

Qualifications

• A minimum of 96 UCAS Tariff points, achieved through recognised Level 3 qualifications such as A\-Levels, BTEC Level 3 qualifications, T\-Levels, or other qualifications listed on the UCAS Tariff


• GCSE English and Maths at Grade 4 / C or above

Please note: qualifications that are not recognised on the UCAS Tariff, Level 2 qualifications, or experience\-only routes without a recognised Level 3 qualification cannot be considered

In addition, you will also need the right to work in the UK \- we are not able to sponsor work permits.

Entry Level Business Process Analyst \- Benefits\*:

• Up to 27 days holiday plus Bank Holidays


• Life Cover


• Profit related pay


• Defined contribution pension scheme


• Discounted store/shopping benefit scheme


• Private Healthcare


• Car Parking


• Employee Assistance Programme


• Training opportunities


• Some benefits are subject to a qualifying period

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