Engineering Manager - Account Experience

Accountabilities:

• Lead the engineering team responsible for merchant-facing platform experiences, ensuring successful delivery of projects with high standards of quality, reliability, and execution speed.


• Coach, mentor, and develop engineers through performance management, career growth planning, and continuous feedback.


• Participate in architectural discussions and technical reviews, helping teams make sound decisions around scalability, latency, reliability, and data integrity.


• Partner closely with Product leadership to define roadmaps, prioritize initiatives, identify risks, and balance ambitious goals with realistic execution plans.


• Drive operational excellence through monitoring, incident management, root cause analysis, and continuous improvement practices.


• Oversee the evolution of AI-powered merchant experiences while maintaining the stability and usability of existing platform capabilities.


• Recruit, hire, and retain top engineering talent as the organization continues to scale.


• Foster a collaborative, accountable, and high-performance engineering culture within a remote-first environment.

Requirements

• Proven experience managing software engineering teams with direct responsibility for delivery, performance, and employee development.


• Strong technical background with the ability to evaluate system designs, identify architectural trade-offs, and guide engineering decisions.


• Experience building and operating large-scale backend, infrastructure, or platform systems where reliability and correctness are critical.


• Ability to lead effectively in environments with limited process, high autonomy, and evolving priorities.


• Strong judgment regarding technical governance, design reviews, and escalation of complex engineering challenges.


• Excellent communication, stakeholder management, and cross-functional collaboration skills.


• Experience hiring and building high-performing engineering teams.


• Ability to balance strategic leadership responsibilities with technical involvement and operational ownership.


• Experience within payments, fintech, infrastructure platforms, or AI-powered products is advantageous but not required.

• Fully remote work environment with global flexibility.


• Competitive compensation package including equity participation.


• Uncapped vacation policy with a minimum recommended annual leave allowance.


• Access to coworking spaces worldwide.


• Company retreats and workation opportunities designed to strengthen collaboration.


• Home office setup allowance.


• High-quality equipment and technology resources.


• Generous professional development and learning budget.


• Private medical insurance coverage.


• Additional location-specific benefits and perks.

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