ED Operations Manager
Overview:
Post Title:
Grade VIII Emergency Department Operations Manager
Post Status:
Permanent
Department:
Emergency Department
Location:
Beaumont Hospital \& Affiliated Sites
Reports to:
Head of Medical and Emergency Operations
Salary:
Appointment will be made on the Grade VIII Scale (€83,911 \- €101,207\) at a point in line with Government pay policy
Hours of work:
Full\-Time, 35 hours per week
Closing Date:
12\.00 Noon on 23/09/2026
*Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.*
Position Summary:
The Emergency Department operations manager, will support and report to, the Head of Medical and Emergency operations. The successful candidate will have a key focus on data and KPI performance for the Emergency Department as well as a developing a strong understanding of the new ED ORBIS system. The successful candidate will have operational responsibility for the ED admin team including hospital admissions and the out of hour’s team. The ED operations manager is a key member of the Directorate Management Team to drive an ambitious transformation agenda to take the department beyond its current performance. They will work closely with the Head of Medical and Emergency Operations to provide strong leadership to ensure the operational management and service delivery targets of the Directorate are progressed and advanced. The post holder will work in tandem with the Clinical Director and in conjunction with Directorate Nurse Manager as required. The ED Operations Manager role is a senior management position within the organisation. They will work closely with their business manager equivalents across all directorates to improve subspecialty access for ED patients by streaming patients away from the ED service to be seen by directorate services in a scheduled care capacity.
Responsibilities:
Key Duties \& Responsibilities:
- Operations Manager / Directorate Management for the Head of Medical and Emergency Operations
The successful candidate will have a key focus on data and KPI performance for the directorate and develop a strong understanding of the ED ORBIS system. A core part of this role will be to retrospectively look at patient specific data trends on patients who breach 24 hour PET times and patients who are referred onto clinical teams and then discharged from ED. This data will be trended and brought to directorate management teams to see what additional referral avoidance pathways can be put in place. The successful candidate will have operational responsibility for the ED admin team including admissions and the out of hour’s team. This role will have responsibility for the directorate pay and non\-pay budgets and will focus in on existing spend structures and improve existing processes to manage and potentially reduce ED overspends year on year. The ED business manager is a key member of the Directorate Management Team to drive an ambitious transformation agenda to take the department beyond its current performance. They will work closely with the Head of Medical and Emergency Operations to provide strong leadership to ensure the operational management and service delivery targets of the Directorate are progressed and advanced.
The Operations manager must have the ability to tackle significant day to day operational management challenges regards KPI performance of the Department. They must have a strong understanding of ED performance data and utilising this information weekly to look at potential service redesign of appropriate patient pathways, enabling further ED efficiencies and workflows with other directorates.
- Service Development/Strategic Planning
- Develop work force plan for ED with the Head of Medical and Emergency Operations by accurately estimating the needs of the Directorate and prioritising resources appropriately.
- Review and analysis of all ED activity, provision of regular reports and understand national and local ED KPI metrics. This should include data retrieval and analysis from BI platform of ED PET monitoring metrics on a weekly basis, to be presented to wider Directorate Management team.
- Maintain daily operational running of the Directorate to ensure key KPI compliance is maintained and coordinate retrospective look back of KPI breaches on a weekly basis. Lookback is undertaken in conjunction with Directorate Management team.
- Work closely with the Business Manager team in getting access to ‘hot clinic’ slots for patients discharged from ED out of hours (to receive sub speciality access to clinics within 1 week of discharge). This is key to improving patient experience and driving culture change within the Directorate.
- ED ORBIS system allows a fully digitalised workflow within the ED environment, currently there is a significant volume of work still performed on paper within the ED department. A key focus of this role is to work with Clinical teams to improve existing ORBIS functionality and deliver a fully digital ED environment in the coming months.
- Promote the effective and efficient delivery of services to patients and hospital staff.
- Incorporate delivery of quality and standards at all levels of the process ensuring that a whole of systems approach is taken.
- Project Management
- Project Initiation.
- Planning and Design.
- Execution.
- Risk and Issue Management.
- Monitoring and Controlling.
- Project closure ensuring benefits realisation.
Short team delivery of a fully digitized ED ORBIS system is a key priority for this role. This will be achieved by improving existing admin processes within ED, in addition to onsite and offsite chart retrieval processes, ensuring patient records are accurate and available for HIPE coding in a timely manner.
Beaumont ED clinical footprint redesign project is due to start build works in Q4 2026\. This will deliver a new resus space, main reception, waiting area, admin office block and expand the existing ED majors clinical area. Once the successful candidate is in post they will have significant project management responsibilities to ensure all key stakeholders are working together to ensure key decisions are made in a timely manner to deliver this project on programme and budget.
This role will be key in driving long term hospital planning for the new ED department. The design phase of the new ED standalone build will continue to develop as the hospital looks to work towards identifying concrete timelines in line with the wider hospital campus development plan.
- Change Management
- Definition of current state at various levels such as technology, behaviours, tools etc.
- Developing a future state ensuring that it supports enhanced workflows, optimised staff utilisation, meets appropriate standards etc.
- Management of the transition state which encompasses the journey from the current state to the future state. Involving and consulting with staff and other relevant groups within the Directorate and across other Directorates/ support services to gather their opinions and support for change / work initiatives.
- Endeavour to build bridges and remove barriers between levels and functions through multidisciplinary working.
- Identify practical opportunities to remove barriers or create new links in the interest of greater cross\-disciplinary teamwork within the Directorate/Hospital.
- Encourage and empower staff to initiate effective change.
- Communicate, involve, enable and facilitate involvement from people, as early and openly and as fully as is possible.
- Utilise process improvement methodologies such as LEAN/ PDSA cycles to support changes, measure impacts and to engage with stakeholders.
- Ensure that policies and procedures governing the practices of admissions/out of hour’s teams within the IPMs/ORBIS environment
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