Ecommerce & Concessions Manager

We are looking to add an Ecommerce \& Concessions Manager to join our team. This individual will be responsible for owning the full end\-to\-end ecommerce experience, fundamentally driving revenue and growth for the brand.

This is a pivotal role in helping our Brands achieve further growth and success and it's a great opportunity for someone to come in and make an impact really quickly.

Responsibilities will include:

• Managing, developing and overseeing the daily operations of our ecommerce sites – Glamorous, Collective The Label, True Decadence, Agon \& Glamorous


• Managing, developing and overseeing the daily operations of our marketplaces – ASOS, Zalando, Namshi, Debenhams, The Iconic \& Zalora


• Onboarding new marketplaces; problem\-solving and product uploads, ensure best working practices are being used to ensure correct uploads and platform mapping


• Liaise with partners and internal teams regarding contracts, platform agreements \& requirements, product selection processes, fulfilment procedures etc.


• Select relevant and seasonally appropriate product for Marketplace and Concessions to support targets.


• Regularly review our Brands marketplace \& concession offering based on data and highlight opportunities for the business. Inventory management, driving opportunities based on stock positions, analyse sales and returns data and adjusting offering accordingly.


• Providing regular reports based on weekly and monthly trade and activities


• Updating content across all platforms and across all sites


• Manage customer queries


• Oversee marketplace partner timeframes, ensuring launch dates are achieved

Strategic Leadership:

• Develop and execute a global ecommerce strategy to drive revenue growth, improve customer acquisition and retention, and enhance the brand's online presence.


• Lead ecommerce marketing, ecommerce operations, ensuring alignment with the company's global business goals.


• Work closely with the Director to contribute to the overall digital transformation and growth for all our Brands

Ecommerce Performance \& Growth:

• Oversee web trading strategies, including pricing, promotions, merchandising, and site optimisation, ensuring the ecommerce platforms are driving high conversion rates and average order values.


• Analyse ecommerce performance, using data\-driven insights to optimise user experience, increase conversion, and reduce drop\-off rates.


• Support the development of a roadmap for ecommerce technology, ensuring the integration of the latest tools, platforms, and innovations to enhance the customer journey and streamline operations.

ECommerce Marketing Leadership:

• Manage the global digital marketing strategy, including paid media (PPC, display ads), SEO/SEM, CRM/email marketing, and other relevant marketing programmes.


• Collaborate with creative teams to ensure consistent brand messaging across all online channels.


• Monitor and analyse key performance metrics, adapting strategies to improve engagement and online sales.

Team Management:

• Lead and develop a small team, ensuring continuous growth, training, and performance.

Budget \& P\&L Management:

• Manage the ecommerce budget, ensuring that investments in web development, marketing, and other key areas are efficiently allocated to drive ROI.


• Monitor ecommerce revenue and profitability, using metrics to adjust strategies and forecast growth.

Innovation \& Industry trends:

• Stay abreast of emerging trends, technologies, and customer expectations within the ecommerce and digital marketing landscape.

Skills and Experience:

• Proven experience in Marketplace and eCommerce


• Possess strong experience with Shopify, SAP, Linnworks, Mirakl, SharePoint


• Possess excellent Excel skills and experience using SharePoint


• Analytical thinker


• Excellent communication skills


• Have the ability to multi\-task and work in a fast\-paced environment


• Strong track record of driving revenue growth and digital transformation in ecommerce.


• In\-depth understanding of ecommerce platforms, digital marketing strategies, data analytics, and conversion optimisation.


• Strategic thinker with the ability to align business goals with innovative digital solutions.


• Strong commercial acumen, with experience managing budgets and driving ROI.


• Fluency in digital analytics tools (Google Analytics, Adobe Analytics, etc.), as well as ecommerce management platforms (Shopify, Mirakl etc.) and SAP.


• Attention to detail


• Problem\-solving skills

Benefits:

• Generous Staff Discount


• 20 days holiday as standard increasing up to 25 days with length of service (plus bank holidays)


• Birthday Day Off


• Subsidised Parking


• 5pm finish on a Friday

Job Type: Permanent

Pay: £35,000\.00\-£50,000\.00 per year

Work Location: In person

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