Ecommerce Assistant - Italian
About Us
Club L London is the next\-generation online fashion retailer for the forward\-thinking woman. Conceptualised and crafted in\-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend\-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
Club L London is looking for a commercially driven and detail oriented Italian E\-Commerce Assistant to support and grow our presence within the Italian market. This role will be responsible for executing trading activity, optimising the onsite customer journey, supporting campaign launches, and ensuring a seamless localised experience for Italian customers.
Key Responsibilities
E\-commerce Trading \& Campaign Execution
- Work in synergy with cross functional teams to identify new growth opportunities and ways to improve brand presence within the Italian market.
- Own and execute all key trading activity, ensuring major trading moments and campaigns are planned and delivered effectively.
- Collaborate closely with digital marketing channel teams to ensure campaign consistency across all channels.
- Support business goals through effective site presentation, merchandising, curation, and execution of trading and marketing strategies.
- Work closely with the Merchandising team to support forward planning, campaign execution, and new product drops (NPDs).
- Perform competitive analysis and identify gaps in site functionality, user experience, and product features.
- Create value throughout the onsite experience by identifying customer pain points and translating these into enhancement opportunities.
- Drive site improvements to maximise conversion, and reduce bounce rate.
- Understand the wider impact of front\-end and back\-end site changes and communicate feedback, pressure points, and improvements to the wider business.
- Utilise analytical tools and reporting to monitor site performance and implement data\-driven improvements.
- Translate and localise product descriptions, marketing content, campaign messaging, banners, and onsite copy from English to Italian.
- Ensure all Italian content is culturally relevant, commercially effective, and aligned with Club L London’s brand tone.
- Conduct quality checks and proofread Italian content to ensure accuracy, consistency, and localisation quality.
- Support Italian customer experience through optimised localised content across the ecommerce journey.
- Support A/B testing and conversion rate optimisation initiatives.
- Fluency in Italian and English (written and verbal) is essential.
- Entry level role but must have a degree in a relevant field and/or relevant work experience (preferably fashion)
- Knowledge of SEO \& non\-technical SEO best practices
- Strong copywriting and editing skills
- Proficiency in Microsoft Excel
- Has acute attention to detail
- Ability to work independently as well as in a team
- Ability to build collaborative relationships across teams and work effectively in a fast\-paced environment
- Annual bonus scheme
- Bi\-Annual Dress Allowance
- 25 days of annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10\-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount across Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym
- Enhanced pension contribution
- Enhanced maternity and sick pay
- Free snacks, drinks \& treats
- Social events
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