E-commerce and Operations Assistant

We are seeking a proactive and detail\-oriented E\-commerce and Operations Assistant to join our team and work on daily operations and online business activities. This role requires a strong communicator with excellent organisational skills and the ability to manage multiple stakeholders, including internal teams, suppliers, and customers.

Key Responsibilities

General Office Administration

• Answer incoming calls and emails professionally and efficiently.


• Maintain accurate filing systems and documentation.


• Support day\-to\-day administrative tasks to ensure smooth office operations.

• Assist in managing the online stores, including product listings, pricing updates, and promotions.


• Monitor order fulfilment processes, ensuring timely dispatch and delivery.


• Coordinate with logistics partners for shipping and drop shipping arrangements.

• Handle customer queries and complaints with professionalism and empathy.


• Process orders, generate invoices, and manage credit control.


• Maintain high levels of customer satisfaction through prompt and effective communication.

• Build and maintain strong relationships with suppliers and vendors.


• Handle supplier queries, raise purchase orders, and prepare claims when necessary.


• Monitor supplier performance and escalate issues as needed.

• Work closely with finance, sales, and warehouse teams to ensure seamless operations.


• Provide administrative support to internal departments as required.


• Participate in team meetings and contribute to process improvements.

• Use Excel to analyse sales, inventory, and customer data.


• Create reports using pivot tables, lookups, and other advanced Excel functions.


• Identify trends and provide insights to support decision\-making.

• Ensure the office environment is clean, organised, and well\-maintained.

Technical Proficiency

• Strong knowledge of Microsoft Office, especially Excel (Lookups, Pivot Tables, etc.).


• Experience with ERP/accounting software, preferably Microsoft Business Central or Dynamics NAV.

• Confident and articulate communicator, both written and verbal.


• Ability to build and maintain effective relationships with internal teams, suppliers, and customers.


• Skilled in managing expectations and resolving conflicts diplomatically.

• Strong analytical skills with the ability to interpret data and identify actionable insights.


• Detail\-oriented with a problem\-solving mindset.

• Ability to prioritise tasks and manage time effectively in a fast\-paced environment.

Job Type: Full\-time

Pay: From £26,500\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

• English (required)

• United Kingdom (preferred)

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