Dynamics 365 CE Floorwalker Consultant

Dynamics 365 CE Floorwalker / Functional Consultant

Location: Leeds (LS12) - Onsite 4 days per week
Contract Type: 3 month initial contract
Day Rate: £500-£600 per day inside IR35

Overview

TXP is seeking an experienced Dynamics 365 CE Functional Consultant / Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout. This role will play a critical part in ensuring a successful go-live and driving user adoption across the business.

The successful consultant will bring strong functional expertise in Dynamics 365 Sales and Dynamics 365 Field Service, coupled with hands-on experience supporting go-live activities, hypercare, user training, and stakeholder engagement.

Key Responsibilities

• Provide floorwalking, hypercare, and end-user support during and following go-live.


• Support business users with day-to-day system queries and facilitate knowledge transfer.


• Deliver user adoption initiatives, training sessions, and best practice guidance.


• Assist with User Acceptance Testing (UAT), defect triage, and issue resolution.


• Work collaboratively with business stakeholders, SMEs, and project delivery teams to optimise processes and maximise system utilisation.


• Gather and document user feedback, identifying opportunities for continuous improvement.


• Escalate and coordinate resolution of functional issues with technical and delivery teams where required.


• Act as a trusted advisor to business users during the transition to Dynamics 365 CE.

• Proven experience delivering and supporting Microsoft Dynamics 365 CE implementations.


• Strong functional knowledge of: • Dynamics 365 Sales


• Dynamics 365 Field Service


• Demonstrable experience supporting go-live, hypercare, and user adoption programmes.


• Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution.


• Excellent stakeholder engagement, communication, and relationship management skills.


• Strong facilitation, training, and knowledge transfer capabilities.


• Experience working directly with business users in a fast-paced project environment.

• Experience within manufacturing, engineering, or field service organisations.


• Knowledge of Microsoft Dataverse and the Power Platform.


• Experience working within Agile delivery environments.


• Microsoft Dynamics 365 certifications would be advantageous.

This listing is from Reed. View original listing ↗