Duty Manager

The Heights Hotel, a family\-run property in the heart of Killarney, is renowned for its warm hospitality, exceptional service, and stunning event spaces. With 72 beautifully appointed bedrooms, a vibrant dining experience, and a strong reputation for hosting weddings and special occasions, we pride ourselves on delivering memorable guest experiences.

As we continue to grow and enhance our service offerings, we are looking for an enthusiastic and experienced Duty Manager to join our team.

Role Overview

The Duty Manager plays a pivotal role in ensuring the smooth day\-to\-day operations of the hotel, particularly during evenings and weekends. You will be the primary point of contact for guests and staff, ensuring high standards of customer service, resolving issues efficiently, and overseeing hotel operations to maintain a seamless experience for our guests.

Key ResponsibilitiesGuest Experience \& Customer Service

• Act as the senior point of contact for guests, ensuring exceptional service at all times.


• Handle guest queries, complaints, and special requests in a professional and efficient manner.


• Ensure all areas of the hotel, including reception, bar, restaurant, and events, operate smoothly and meet high service standards.

Operational Management

• Supervise daily hotel operations, ensuring all departments function efficiently.


• Coordinate between departments (Front Office, Food \& Beverage, Housekeeping, and Maintenance) to ensure seamless communication and service delivery.


• Monitor service standards and staff performance, stepping in to assist when necessary.


• Conduct regular checks of public areas, meeting rooms, and guest facilities to ensure cleanliness, safety, and quality control.

Staff Leadership \& Team Support

• Provide guidance, motivation, and support to team members across all departments.


• Lead by example, ensuring a strong team ethic and a positive work environment.


• Assist with staff training, onboarding, and development to maintain high levels of service.


• Support in rostering, shift management, and ensuring adequate staffing levels.

Health, Safety \& Compliance

• Ensure compliance with health, safety, and fire regulations, addressing any concerns immediately.


• Manage emergency procedures and be the designated point of contact in the event of an incident.


• Ensure security of the hotel, including cash handling and end\-of\-day financial procedures.

Revenue \& Financial Responsibility

• Assist in overseeing cash handling, till operations, and ensuring accurate financial reporting.


• Support the Front Office and Food \& Beverage teams in upselling opportunities and maximizing revenue.


• Monitor stock levels in bar and restaurant areas, ensuring cost control and minimization of waste.

Requirements

• Previous experience in a Duty Manager, Front Office, or Food \& Beverage leadership role within a hotel environment.


• Strong leadership, problem\-solving, and decision\-making skills.


• Excellent communication and interpersonal abilities.


• Ability to work under pressure in a fast\-paced hospitality setting.


• Knowledge of hotel management systems (PMS, POS) is an advantage.


• Flexibility to work evenings, weekends, and bank holidays as required.

What We Offer

• Competitive salary based on experience.


• A supportive and dynamic work environment.


• Opportunities for career growth and development within the hotel.


• Staff discounts on dining and accommodation.

If you are passionate about hospitality, thrive in a dynamic environment, and have the leadership skills to enhance our guest experience, we would love to hear from you.

Job Type: Full\-time

Benefits:

• On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗