Duty Manager

Overview

We are seeking a proactive, hands\-on Duty Manager to become a key all\-rounder within our boutique hospitality venue. This is a varied and fast\-paced role for someone who enjoys being involved in every part of the guest journey — from welcoming guests at reception, to supporting bar and restaurant service, assisting with housekeeping standards, and ensuring the smooth day\-to\-day running of the venue.

The ideal candidate will be a confident team player with strong leadership skills, excellent guest service abilities, and a flexible, can\-do attitude. This role is perfect for someone who thrives in a busy hospitality environment and is happy to roll up their sleeves wherever needed.

Duties \& Responsibilities

• Support the day\-to\-day operation of the hotel, bar, restaurant, and events spaces.


• Deliver exceptional guest service across all departments, ensuring every guest receives a warm and memorable experience.


• Assist with reception duties including check\-ins, check\-outs, reservations, guest enquiries, and billing.


• Support bar and restaurant operations during busy service periods, including hosting, running food and drinks, and maintaining service standards.


• Assist housekeeping teams in maintaining exceptional cleanliness and presentation standards throughout bedrooms and public areas.


• Lead by example during shifts, motivating and supporting the wider team.


• Handle guest feedback, complaints, and special requests professionally and efficiently.


• Ensure health, safety, hygiene, and licensing standards are consistently maintained.


• Assist with opening and closing procedures, cash handling, and daily operational checks.


• Support staff training, rotas, and general team development where required.


• Help maintain a positive, energetic, and team\-focused working environment.


• Respond calmly and effectively to any operational issues or emergencies.


• Set days Wednesdays to Sundays.

Skills \& Experience

• Previous supervisory or management experience within hospitality is preferred.


• Experience across multiple departments such as reception, food \& beverage, housekeeping, or events is highly desirable.


• Strong leadership and organisational skills with excellent attention to detail.


• Passionate about guest experience and delivering high standards.


• Comfortable working in a fast\-paced, hands\-on environment.


• Flexible approach to working evenings, weekends, and busy event periods.


• Confident communicator with a friendly and professional manner.


• Multilingual abilities would be an advantage but are not essential.

This is an exciting opportunity to join a unique and creative hospitality venue where no two days are the same. We are looking for someone energetic, adaptable, and genuinely passionate about hospitality — someone who enjoys being part of every aspect of creating exceptional guest experiences.

Pay: £27,040\.00\-£29,120\.00 per year

Benefits:

• Casual dress


• Discounted or free food


• Employee discount


• Sick pay

Work Location: In person

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