Duty Manager

Company Overview

Impossible York is a modern addition to the iconic St Helens square, nestled within a Grade II listed historic building. Our venue is renowned for its stunning architecture, rich history, and vibrant hospitality scene, dedicated to providing exceptional experiences in a charming setting.

Summary

We are seeking a dedicated and experienced Duty Manager to oversee daily operations at Impossible York . Located in the heart of York, this role is vital in ensuring our guests receive outstanding service while maintaining the high standards of our historic establishment.

Responsibilities

• Supervise daily operations to ensure smooth service delivery.


• Lead and motivate staff to uphold excellent guest experiences.


• Manage guest relations and resolve any issues promptly.


• Coordinate with different departments to ensure operational efficiency.


• Oversee staff training and development.


• Ensure compliance with health, safety, and hygiene standards.


• Assist in administrative tasks such as scheduling and reporting.


• Promote a welcoming atmosphere that reflects our commitment to hospitality excellence.

Qualifications

• Proven supervisory experience in hospitality or hotel management.


• Strong leadership and team management skills.


• Excellent communication skills, including multilingual or bilingual abilities are advantageous.


• Experience in guest services and customer satisfaction.


• Knowledge of human resources practices relevant to hospitality.


• Ability to work under pressure and handle challenging situations effectively.


• Passion for delivering outstanding guest experiences.

If you are ready to lead with passion, we invite you to bring your expertise. Join us in creating exceptional moments for our guests and incredible team.

Job Type: Full\-time

Pay: £12\.80\-£13\.00 per hour

Benefits:

• Discounted or free food


• Employee discount

Work Location: In person

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