Duty Manager

Duty Manager
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Hotel Indigo London Clerkenwell
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Salary: £31,200 per annum

Job Type: Permanent
Hours: Full\-time
Town: London

The Hotel Indigo, London, Clerkenwell is a new build hotel in the design led Clerkenwell area of London. The hotel will be 168 guestrooms incorporating Architect and Goldsmith rooms alongside Clockmaker suites. The rooms' design have a link with industries that have a local connection. The hotel will have an all day dining restaurant, a lobby bar and it is connected to a traditional grade 2 listed pub named the Hat and Feathers which sits proudly on the corner of Goswell and Clerkenwell Roads.

We are currently recruiting for a Duty Manager to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

What we offer

• £31,200 per annum


• Permanent, full\-time contract (40hrs per week)

Benefits

• Worldwide IHG employee hotel discounts, saving you up to 75% on stays across thousands of IHG properties globally.


• Exclusive Axiom Hospitality colleague discounts, including hotel rates across all Axiom properties and up to 50% off food \& beverage.


• Complimentary gym membership at a nearby local gym, just a short walk from the hotel, making it easy to stay active.


• Discounts across retail, restaurants, events and more through our dedicated rewards \& benefits portal.


• Free meals provided during every shift, keeping you fuelled and ready throughout your working day.


• Uniform provided at no cost, so you can start your role looking the part from day one.


• Access to Wagestream financial wellbeing platform, giving you instant access to your earned pay when you need it.


• Employee Assistance Line, offering confidential support for your mental health and overall wellbeing.


• 28 days holiday (including bank holidays), increasing with service up to 33 days.


• Yearly complimentary Axiom Xcape stayover, awarded after one year of service as a special thank you.


• Refer a friend scheme, with referral bonuses starting from £250 per successful hire.


• A growing team with real progression opportunities, supported by ongoing training, development, and promotion pathways.


• Length of service rewards, recognising loyalty at 1, 3, 5, 10, 20 years and beyond.

Your role

As a Duty Manager, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face\-to\-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Duty Manager will include but are not limited to:

• Address guests' service needs in a professional, positive, and timely manner;


• Perform security walks and ensure to report and deal with any safety and security challenges;


• Follow property\-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters);


• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment;


• Identify and correct unsafe work procedures or conditions and/or report them to higher management and security/safety personnel;


• Setting a clear example for all staff members with regard to personal presentation and positive attitude;


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property\-specific processes to resolve issues, delight, and build trust;


• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;


• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;


• Previous experience as a receptionist or reception supervisor is required;


• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;


• Outstanding customer service skills with the ability to anticipate guests’ needs;


• A strong leader capable of motivating and influencing others to work to defined procedures and standards;


• Excellent personal presentation;


• Ability to function independently with a minimum of supervision;


• Excellent communication skills, the ability to communicate verbally and in writing;


• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Hotel Indigo London Clerkenwell.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast\-growing hospitality company with global aspirations. We are proud to be an equal\-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco\-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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