Duty Manager-F&B

Casamere Hotel ,Knutsford (part of AG Hotels Group) is looking for an experienced and confident Duty Manager\-F\&B who will be responsible for assisting the Operations Manager in the smooth and efficient operations of the F\&B department. This role involves managing daily operations, planning staff rotas, handling stock and inventory, and performing Duty Management shifts.

The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional customer service.

Responsibilities:

• Support the Operations Manager in overseeing the day\-to\-day operations of the Food \& Beverage department.


• Ensure all areas of the department are operating efficiently and effectively.


• Address any operational issues promptly and report them to the senior management.


• Assist in planning and organizing staff rotas to ensure adequate coverage for all shifts.


• Supervise and train staff, ensuring they are performing their duties to the highest standard.


• Monitor stock levels and ensure that all necessary supplies are ordered and maintained.


• Conduct regular inventory checks and audits to prevent shortages and wastage.


• Ensure that all guests receive a high standard of service and satisfaction.


• Handle customer complaints and issues in a professional and effective manner.


• Monitor guest feedback and implement improvements where necessary.


• Perform duty management shifts as required, ensuring the smooth running of the entire operation.


• Act as the main point of contact for any issues or emergencies that arise during shifts.


• Ensure compliance with all health and safety regulations and company policies during duty management shifts.

• Minimum of 2–3 years in a supervisory or management role within the F\&B department of a hotel or restaurant.


• Experience in managing operations during peak hours, overseeing staff, and ensuring high standards of service.

• Strong leadership and team management abilities.


• Excellent communication and interpersonal skills.


• Knowledge of food safety regulations and health \& safety standards.


• Ability to handle guest complaints and resolve issues promptly.​

• First Aid and Health \& Safety certifications.


• Personal Licence for the sale of alcohol, if applicable.

Pay: £20,280\.00 per year

Application question(s):

• How many years of experience do you have in F\&B Department?


• Are you comfortable travelling to WA16 0PZ


• Are flexible to work on weekends/Holidays ?

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