Duty Manager

Job type

12 months Fixed Term Contract

Location

Bromley Old Town Hall, Bromley

Key responsibilities

Bromley Old Town Hall is home to Clockwise Offices – a range of private offices designed to bring this heritage building back to life as a home for work for entrepreneurs and small/medium businesses. The on site amenities include a 23 bedroom hotel, venue spaces and bookable meeting rooms that benefit our members, local businesses and wider Bromley community.

Our business is diverse operating as a hotel, work space and venue – Monday to Friday we are an office and coworking space but at the weekend the building takes on a new life as a wedding and event venue creating memorable, unique events for a variety of occasions. We are looking for a duty manager who can work across the various facets of our business, ensuring a warm welcome and seamless guest experience for every visitor whether they are checking into the hotel, using a meeting space for the day or have their forever home for work in one of our offices.

The Duty Manager will provide operational oversight across all operations within the building, hotel office and work spaces, meeting rooms and venue.

Your day to day work will include planning for office moves, dealing with meeting room requests and working with our on site teams to ensure there is adequate coverage in each area of the operation. You will support the operation of the hotel through reservations enquiries, guest requests and queries as well as supporting the administration of orders, invoices and booking systems. With a mix of hands on operations, planning and admin tasks you will also support the supervision of colleagues within the business, rota planning, cross training and new colleague and member on boarding.

Every day will be different within this role and your key focus will be to make sure the business and building is running safely, delivering a great experience to members, guests and colleagues.

Trading \& Business Performance

• Take a front of house, customer facing role as the face of the property, welcoming visitors, handling VIP arrivals, and swiftly resolving guest or member feedback in person via email/all channels.


• Create reporting and manage commercial data to provide overview/forecast information as required.


• Manage payments processing, invoicing and AP/AR tasks.


• Provide hands\-on reception and coverage during peak times, staff shortages, or whenever operational needs require, ensuring uninterrupted service delivery. Flexibility to work varying shifts, including weekends, mornings, and evenings.


• Prepare reports including (but not limited to) arrivals, departures, occupancy and sales reports.


• Support the GM with member move in move out process; planning and administration.


• Update required systems to reflect sales, billing and invoicing processes.

• Deliver the company Customer journey to all visitors and members in the building – a great welcome and resolution/escalation of any reported issues in line with brand standards, providing training and support to new colleagues to deliver this.


• Capture, resolve and report all member and guests’ issues ensuring your General Manager/operations team are aware of all such feedback and support in corrective actions.


• Provide training support to new and existing colleagues, look for opportunities to cross train to ensure efficiency.

• Safety, Compliance \& Operations


• Administer daily check lists in line with your shift patterns; health and safety, brand standards, measured through daily and weekly walk arounds


• Create and apply risk assessments and health and safety protocols in line with business needs.


• Ensure all interactions with building suppliers/third parties are undertaken in a professional and collaborative manor, maximising the value both commercial and service to Clockwise. Reporting any issues to your location general manager


• Support your management team in upholding all health \& safety standards within the building reporting any issues to the building manager and oversee the first aid boxes.


• Mange/audit building opening and closing routines.


• Liaise with suppliers and partners to ensure provision and planning for events and out of hours access is managed to standard.


• Attend and host team meetings as require – provide comms and updates on projects.


• Support projects including works to the building, office renovations (tenant works) office moves and other adhoc projects are delivered on time and to budget as applicable.

Literacy with CRM, booking/reservation systems is preferred however a tech forward approach is essential, you will be required to work with multiple systems for which full training will be given.

Hospitality Background: Proven experience in a supervisory or management role within a hotel, premium co\-working space, or high\-end hospitality environment.

• Training Ability: Strong coaching and communication skills with a natural ability to simplify technical processes for team training.


• Flexibility: A hands\-on attitude with the flexibility to work varying shifts (including weekends, mornings, and evenings) to cover the rota when needed.


• Adaptability: Comfort working across multiple business models (hospitality, corporate workspace, and events).

• Flexibility: A hands\-on attitude with the flexibility to work varying shifts (including weekends, mornings, and evenings) to cover the rota when needed.

• Discretionary bonus scheme (post\-probation)


• Private health insurance


• 25 days holiday per annum, plus bank holidays


• Health cash plan (post\-probation)


• Enhanced company pension – 4% and 5%


• Gifts on your birthday and employment anniversary


• Death in service benefit


• Wellness activities throughout the year


• Monthly sessions with MYNDUP available

Bromley Old Town Hall

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