Duty Manager

Salary \& Package

• Starting Salary: £27,000 per annum \- 40 hours per week


• Additional Benefits:


• Staff discounts


• Training \& development pathway

The Duty Manager supports the Op's team in delivering exceptional operational performance, brand execution, and commercial results at Washhouse.

This is a hands\-on leadership role within a premium, high\-energy cocktail and entertainment venue. You will be responsible for ensuring the business delivers consistent service, strong financial performance, and a standout guest experience.

Key Responsibilities

Operations \& Service Delivery

• Lead day\-to\-day operations across bar, floor, and entertainment


• Ensure consistent delivery of service standards


• Maintain strong control of service flow, particularly during peak trading


• Oversee opening/closing procedures and compliance checks


• Ensure venue standards (cleanliness, music, lighting, atmosphere) are always on brand

• Recruit, train, and develop a high\-performing team


• Lead from the front during busy shifts


• Drive performance through:


• Upselling (premium spirits, doubles, cocktails)


• Product knowledge


• Energy and guest interaction


• Manage rotas in line with labour targets


• Conduct performance reviews and disciplinary procedures where required

• Deliver a high\-energy, theatrical guest experience


• Ensure all team members understand and deliver the Washhouse brand


• Actively manage the floor and resolve issues in real time


• Drive key revenue moments:


• Pre\-theatre drinks


• DJ\-led nights


• Bottomless brunch (launch phase)


• Maintain a visible, engaging presence with guests

• Support delivery of revenue and profit targets


• Drive sales through structured upselling and promotions


• Maintain control over:


• Labour %


• Stock levels and wastage


• Support stock takes, ordering, and supplier relationships


• Use sales data to identify opportunities and improve performance

• Ensure full compliance with licensing laws and company policies


• Enforce Challenge 25 and responsible service standards


• Maintain health \& safety compliance


• Work closely with door staff to ensure a safe and controlled environment

• Weekly revenue vs target


• Labour % vs revenue


• Average spend per head (focus on premium \+ doubles)


• Guest feedback and online reviews


• Staff retention and development


• Speed and efficiency of service

Essential Experience

• Minimum 2–3 years in a supervisory/management role within a bar or late\-night venue


• Experience in high\-volume, fast\-paced environments


• Strong understanding of bar operations and service standards


• Proven ability to lead teams during peak trading

• Strong leadership and people management skills


• Commercial awareness with a focus on driving revenue


• Excellent communication and interpersonal skills


• Ability to work under pressure and make quick decisions


• High attention to detail and operational standards


• Strong organisational and time management skills

• Energetic, charismatic, and guest\-focused


• Hands\-on and leads by example


• Resilient and calm under pressure


• Passionate about hospitality, music, and nightlife


• Aligned with an inclusive, diverse environment


• Takes ownership and accountability

• Experience in cocktail\-led venues


• Experience launching new concepts or events (e.g. brunch, entertainment nights)


• Knowledge of Birmingham nightlife market

• Duty Manager to AGM


• Opportunity to move into multi\-site or group\-level roles as the business grows

Work Location: In person

This listing is from Indeed. View original listing ↗