Duty Manager

About the Hotel

Atrium Hotel Heathrow has a new and exciting opportunity for a Front of the House – Duty Manager. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food \& Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

About Duty manager Role

We are looking for a Duty Manager that ensures accuracy and efficiency in all front office duties and smooth running of the hotel operations whilst adhering to the hotel's policy and procedure(s) to the highest standard and to ensure maximum guest satisfaction at all times.

The successful Duty Manager will undertake the following duties:

• Ensure account instructions concerning discounts or special rates are compiled with all times and recorded correctly.


• Ensure credit policies are strictly adhered to.


• Know all the services the hotel is offering to the customers to build product confidence, this includes services like food \& beverage outlets working hours, offers, transportation facilities, leisure facilities usage policies, products and working hours, executive lounges, crew lounges functioning, etc.)


• Build strong and lasting relationships with customers ensuring customer satisfaction;


• Deal with tough situations in a calm and professional manner and turn customer complaints into compliments;


• Ensure that arriving guests are registered in accordance with Company Policy and Procedure(s).


• Ensure an efficient, smooth and accurate guests’ check\-in or check – out.


• Ensure that rooms are sold at the best possible rate, thus maximizing hotel revenue. Maximum room occupancy and revenue is to be achieved at all times.


• To ensure all walk\-in guests adhere to credit policies.


• To ensure all room rates are posted correctly.


• To complete daily Fire Walks and report any faulty items, obstructions, etc to the right department or take immediate remedying actions where necessary


• To complete detailed handover of business at end and beginning of shift.


• To ensure the Receptionists have balanced the day's work and reported any errors.


• To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded.


• Ensure all colleagues are treated fairly and consistently.


• To ensure that a safety deposit box inventory is carried out on a regular basis.


• To ensure the inventory check of the First Aid Kits.


• To ensure a close control is maintained on room availability throughout the shift.


• To liaise closely with both Room Service and Housekeeping with regards to allocations, amenities and special requests.


• To allocate rooms and ensure that any changes that occur are immediately communicated with all respective departments.


• Ensure guest rooms are allocated in accordingly and report any differences to the Rooms Division Manager.


• To ensure appropriate fire evacuation in emergency cases by adhering to the evacuation procedures.

Skills and requirements

• Exceptional customer care skills.


• Ability to work in a busy environment


• Ability to maintain good working relationships with colleagues across the hotel


• Constantly improve knowledge and show a desire to learn, attend company’s trainings


• Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover


• Maintain high levels of enthusiasm and commitment to every task undertaken


• Good communication skills


• Proficiency in English Language is strongly preferred


• Opera PMS and Symphony system experience is preferable


• Previous experience in hotel environment is preferable

This role requires full flexibility to work early, mid, late, night, weekend, and bank holiday shifts in line with the needs of the business. Applicants must be available to cover all shift patterns as required.

Benefits

• Discounted offers for various High Street outlets


• Discounted stay at company's hotel\-subject to availability


• Meal on duty


• Food and Beverage discount on Hotel’s F\&B Outlets


• Excellent career progression opportunity


• 28 days paid holidays including bank holidays


• If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.

Pay: £13\.41\-£14\.86 per hour

Benefits:

• Canteen


• Discounted or free food


• Employee discount

Ability to commute/relocate:

• Feltham TW14 0AW: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Team Leader/ Duty Manager with busy front office opearations: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from Indeed. View original listing ↗