Duty Manager

AG Hotels Group is seeking a seasoned and highly organized professional to join our team as Duty Manager at Crossway Hotel, Coventry, with excellent opportunities for future career progression for the right candidate.

Key Responsibilities:

• Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.


• Lead and motivate the reception team to deliver outstanding service and uphold our standards.


• Oversee the check\-in and check\-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs


• Resolve guest issues with tact and professionalism, ensuring a positive experience.


• Efficiently manage staff schedules to meet operational demands


• Conduct training sessions for the reception team, emphasizing service excellence and brand standards.


• Monitor daily operations to ensure smooth workflow and address challenges promptly.


• Uphold high standards of service quality and guest satisfaction.


• Help in other departments when required

• Experience in a reception or front\-of\-house management role


• Excellent leadership, communication, and interpersonal skills.


• Strong organizational and problem\-solving abilities.


• Knowledge of hotel management systems (Opera, Rezlynx or similar)


• Flexibility to work in a dynamic, fast\-paced environment.

Job Type: Full\-time

Pay: £27,000\.00 per year

Benefits:

• Employee discount

• Coventry CV2 2RZ: reliably commute or plan to relocate before starting work (required)

• Which PMS system you have used in your previous roles?


• Are you willing to work on weekend and bank holidays ?

• Front Office: 3 years (preferred)

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