Duty Manager
Abbatt Property Recruitment
London
Full-time
GBP 35,000 – 38,000
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Duty Manager - Luxury Residential
Location: West London | Salary: £35,000-£38,000 | Shifts: 4 on/4 off, 7am-7pm
Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience. Perfect for candidates from residential backgrounds who thrive in fast-paced, high-standard environments, with strong management experience.
Key agenda of the role:
- Lead concierge/front-of-house team
- Drive service standards & resident satisfaction
- Manage rotas, holidays, sickness & lateness
- Oversee day-to-night handovers
- Handle high-volume operational workload
- Work with site leadership to streamline operations
Ideal Duty Manager…
- Thrives under pressure & leads from the front
- Operationally resilient & proactive
- Maintains high standards consistently
- Hotel or high-end service experience preferred
- Certifications (IOSH, Security, TPI) are a bonus!
- Group Life Insurance & Pension
- Annual Salary Reviews & Career Progression Training
- Gym & Retail Discounts
- Learning & Leisure Perks
- Health & Well-being schemes, apps and support
- Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave
- Lead a high-performing team in a flagship, complex residential development in West London
- Real operational ownership & visible impact
- Busy, rewarding role with growth and progression potential
- Immediate start available, but we'd wait for the right candidate too!
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