Duty Food & Beverage Manager

Contract type

Permanent

Location

Barton Marina

Hours

22\.5 (Part time) Various shifts across 7 days

Annual salary

£15,268\.50 (Retail Band X)

Last day to apply

28/06/2026

This is an exciting opportunity to join St Giles Hospice as we launch our very first hospitality venue, a vibrant café space with licensed offer, indoor and outdoor seating, and ambitious plans for future growth, events, and community experiences.

As Duty Food \& Beverage Manager, you will play a key role in supporting the day to day running of the café, helping to create a welcoming, high quality experience for every customer while supporting a positive and motivated team culture. You will work closely with the Food \& Beverage Manager to ensure excellent standards across service, food preparation, stock control, compliance, financial performance, and tea, leadership.

This hands\-on role suited to someone energetic, organised, commercially aware, and passionate about hospitality with purpose. You will help bring the St Giles Hospice values to life every day through exceptional customer service, teamwork, creativity and pride in the environment we create for our community.

At St Giles Hospice, every coffee served, every customer welcomed, and every experience created helps support people, and their loved ones, living with terminal illness.

Qualifications

Essential

· Level 2 Food Safety and Hygiene Certificate

· Allergen Awareness Certification

· GCSE Grade C/4 or above in English and Maths or equivalent qualification.

· Supervisory or management qualification

Desirable

· Level 3 Food Supervising in catering Certificate

· Personal Licence holder qualification

· Health and safety qualification

· Hospitality, catering or customer service\-related qualification

· Ability to undertake mandatory training relevant to the role.

· First Aid qualification

Knowledge and experience

Essential

· Previous experience within a hospitality café, restaurant, or food service environment.

· Experience preparing and serving food within a customer facing environment.

· Experience delivering excellent customer service.

· Experience supporting or supervising a team.

· Experience overseeing food hygiene and kitchen standards.

· Understanding of allergen management and food safety legislation.

· Understanding of food hygiene, health \& safety and compliance requirements.

· Experience working in a fast\-paced environment.

Desirable

· Experience within a licensed venue.

· Experience supporting menu development and seasonal food offers.

· Experience working within fresh food or licensed environment

· Experience working with volunteers.

· Experience assisting with events or functions.

· Experience opening or developing a new hospitality venue or concept.

· Experience supporting sales growth and commercial performance.

· Experience using EPOS or hospitality systems.

Values

· Exhibits our hospice values and behaviours

Skills

Essential

· Strong communication and interpersonal skills.

· Ability to remain calm and effective under pressure.

· Organised with good attention to detail.

· Ability to prepare and service food to a high standard.

· Ability to manage food ordering, stock rotation and wastage effectively.

· Strong leadership and team management skills.

· Ability to motivate, support and develop others.

· Ability to work collaboratively across teams and departments.

· Good problem solving and decision making skills.

· Strong customer service skills with a positive and welcoming approach.

· Ability to multitask and prioritise workload effectively.

· Competent IT skills including emails, and Microsoft systems.

Desirable

· Supporting planning or food development skills

· Knowledge of hospitality gross profit margins and cost control.

· Ability to analyses sales and performance data.

· Experience planning rotas.

· Event coordination or hospitality planning skills.

· Reporting KPIs

Personal Attributes

· Passionate about delivering excellent customer experience.

· Positive, proactive, and enthusiastic approach.

· Flexible and adaptable.

· Professional and reliable.

· Team focused with a willingness to support others.

· Commitment to the values of St Giles Hospice.

· Takes pride in maintaining high standards.

· Inclusive and approachable leadership style.

· Ability to work with empathy, compassion and sensitivity.

· Strong sense of accountability and ownership.

Other requirements

· Eligibility to work in the UK

· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay: £15,268\.50 per year

Benefits:

• Company pension


• Sick pay

• Burton\-On\-Trent DE13 8AS: reliably commute or plan to relocate before starting work (preferred)

• United Kingdom (required)

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