Dutch Speaking Customer Support Representative
Location \& Model: 100% Remote (Portugal residence required with valid work permit, NIF, and NISS)
Schedule: Fixed Monday through Friday working hours (Saturdays \& Sundays off guaranteed)
Compensation: €1,100 gross monthly base \+ €80 monthly attendance incentive \+ €7\.63 daily meal stipend
Equipment \& Training: Paid comprehensive onboarding program and full computer hardware kit delivered to your home
Role Summary
We are recruiting a client\-focused Dutch\-Fluent Support Representative to manage end\-user assistance for a top\-tier German car manufacturer. You will serve as a primary contact for Dutch\-speaking vehicle owners, prospective buyers, and authorized service facilities. Your daily focus will involve resolving inquiries regarding vehicle capabilities, mobile app integrations, warranty coverage, and routine maintenance, delivering a smooth and elevated brand experience throughout.
*Note: While fully remote, this position is strictly open to candidates currently living in Portugal with full employment rights.*
Core Responsibilities
- Multi\-Channel Support: Handle incoming phone calls, emails, and live chats from Dutch\-speaking clients with speed, clarity, and professionalism.
- Technical \& General Guidance: Walk users through connected\-car mobile applications, digital services, and product inquiries.
- Documentation: Log precise notes and interaction histories within our CRM database for every contact.
- Departmental Coordination: Partner with dealership networks and technical departments to ensure swift issue resolution.
- Service Excellence: Uphold the high\-quality reputation of a globally recognized vehicle manufacturer.
Essential Requirements:
- Languages: Fluent (C1/C2 level) in written and spoken Dutch, alongside upper\-intermediate (B2 level) English proficiency.
- Legal Documentation: Living in Portugal with valid work authorization, tax ID (NIF), and social security number (NISS).
- Home Office: Fast, reliable internet connection in your remote workspace.
- Background in contact center operations, helpdesk support, or client relations (luxury goods or automotive experience is a plus).
- Strong interpersonal skills and a natural ability to connect with clients.
- Comfort working across multiple software platforms and database systems.
- Methodical approach to problem\-solving paired with good time management.
Financial Details:
- Base Salary: €1,100 gross/month
- Attendance Incentive: €80 gross/month
- Daily Meal Stipend: €7\.63 per day worked (credited to a meal card)
- Fully paid, comprehensive training prior to live operations
- 100% Work From Home: Full flexibility to work remotely anywhere within Portugal.
- Hardware Supplied: Complete computer setup, headset, and system accessories delivered straight to your home.
- Fixed Schedule: Guaranteed Saturdays and Sundays off every week.
- Vibrant international workforce with defined paths for career growth.
- Access to ongoing skills training and staff well\-being programs.
If you are ready to take on a remote Dutch\-fluent support role for a leading automotive brand, submit your CV in English or Dutch today.
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