Dutch-Speaking Customer Service Sales Representative
Mariam ADEME
Barcelona
Tiempo completo
Este anuncio proviene de Indeed
Description
Representante de Atención al Cliente y Ventas con neerlandés
- I partnering with a global technology and services leader to recruit a Dutch\-speaking Customer Service Sales Representative for their team in Barcelona, Spain (On\-site). This is a fantastic opportunity for individuals who excel in customer support, sales, and technology, and want to work with some of the world’s most recognized brands.
Your Role
- Customer Support \& Sales: Handle inbound queries (calls, emails, chat, and tasks) related to post\-sales customer requests.
- Fast \& Effective Responses: Provide quick and accurate solutions to customer inquiries.
- Outbound Engagement: Conduct outbound calls when necessary, coordinating with customers and internal business units to resolve issues.
- Sales \& Upselling: Generate quotes and follow up with a cross\-selling and up\-selling approach while maintaining a service\-oriented attitude.
- Product Knowledge: Maintain an in\-depth understanding of the company’s product portfolio and post\-sales processes.
- Order \& Claims Management: Manage post\-sales tasks such as order cancellations, claims, refunds, delivery tracking, and escalations, using tools like CRM \& Order Status Suite.
- Language Proficiency: Bilingual or proficient in Dutch and fluent in English.
- Experience: Minimum 1 year of relevant experience in customer service or sales.
- Sales Knowledge: Familiarity with sales techniques (cross\-selling, up\-selling, objection handling, etc.).
- Customer\-Focused Mindset: Strong motivation to work in customer service and sales.
- Goal\-Oriented: Ability to achieve and exceed sales targets.
- Technical Knowledge: Basic IT skills and a strong interest in technology and IT products.
- Communication Skills: Excellent listening, problem\-solving, and customer engagement abilities.
- Stable Work Contract: Full\-time, 39 hours/week, permanent contract (Monday to Friday, 9:00 AM – 6:00 PM).
- Compensation \& Benefits
Bonus: up to €2000 per year
Benefits: meal allowance and health insurance
Relocation package: €500, paid after your first month
- Prime Location: Work from a modern office in Barcelona.
- Referral Bonus: Bring\-a\-friend referral program with attractive rewards.
- Comprehensive Training: Fully paid training on company solutions and sales techniques.
- Career Growth Opportunities: Access to career development programs, specialized courses, and internal promotions.
Profil recherché
- Language Proficiency: Bilingual or proficient in Dutch and fluent in English.
- Experience: Minimum 1 year of relevant experience in customer service or sales.
- Sales Knowledge: Familiarity with sales techniques (cross\-selling, up\-selling, objection handling, etc.).
- Customer\-Focused Mindset: Strong motivation to work in customer service and sales.
- Goal\-Oriented: Ability to achieve and exceed sales targets.
- Technical Knowledge: Basic IT skills and a strong interest in technology and IT products.
- Communication Skills: Excellent listening, problem\-solving, and customer engagement abilities.
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