DTC eCommerce Operations Manager

Accountabilities

• Own and continuously improve day-to-day business operations across the organization.


• Design, document, and implement standard operating procedures (SOPs), workflows, and scalable operational systems.


• Create and maintain clear processes and documentation using Notion.


• Coordinate supply chain, logistics, third-party logistics (3PL), fulfillment, and customer service operations.


• Identify operational bottlenecks, investigate root causes, and implement effective solutions.


• Coordinate cross-functional projects, priorities, and dependencies to ensure timely execution.


• Support recruiting, interviewing, onboarding, and the operational setup of new employees.


• Ensure team members have the appropriate systems, tools, permissions, and access required to perform their roles effectively.


• Prepare operational reports and insights for executive stakeholders.


• Establish clear ownership, accountability, and structure across departments.


• Help improve communication and coordination between teams as the business scales.

• 3+ years of experience managing operations for a direct-to-consumer (DTC) or eCommerce brand.


• Proven experience creating, implementing, and improving SOPs, workflows, and operational systems.


• Strong hands-on experience managing eCommerce operations.


• Excellent organizational, project management, and process management skills.


• Ability to manage multiple priorities effectively in a fast-paced and evolving environment.


• Proactive, analytical problem-solver who can identify issues and develop practical solutions independently.


• Strong ownership mentality with a demonstrated ability to take responsibility for problems and drive them through to resolution.


• Comfortable working across multiple business functions, including operations, project management, customer service, fulfillment, supply chain, and reporting.


• Strong communication and coordination skills when working with cross-functional teams and executive stakeholders.


• Ability to work independently while maintaining structure, follow-through, and accountability.


• Willingness and ability to commit exclusively to the role.


• Experience working within a scaled DTC brand across multiple operational functions is a strong advantage.


• Previous ownership or management of a direct-response eCommerce brand generating approximately $2M–$5M+ per month is highly relevant.


• Experience in the supplements industry or a similar high-volume DTC environment is particularly valuable.


• Familiarity with Notion and operational documentation tools is preferred.

• $2,000–$3,500 USD per month.


• Compensation negotiable based on experience and profile.


• Exceptional candidates may be considered for compensation of up to $10,000 USD per month.


• Full-time position.


• Fully remote work arrangement.


• Open to candidates based in Europe, Latin America, and the Philippines.


• High-ownership role with significant responsibility for improving and scaling business operations.


• Opportunity to contribute directly to the growth and operational maturity of a fast-growing DTC eCommerce business.


• Exclusive commitment required.

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