Divisional Manager, Part Time, Specific Purpose

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

This is a 22\.5 hour per week specific purpose contract, covering mainly weekend hours to provide maternity leave cover across all departments in Arnotts.

The BTA Divisional Manager is fully accountable for delivering the profit plan and operational performance of their allocated departments. This is achieved through leading and inspiring teams to deliver excellence in sales, margin, payroll management, customer service, and retail standards. Acting as a role model for the Brown Thomas Arnotts People Values, the Divisional Manager drives efficiencies, develops best practices, and ensures operational synergies are delivered across departments. In the absence of the General Manager, this role leads the Department Management team to maintain high performance and deliver exceptional results.

Key Responsibilities:

• Leadership \& Accountability: lead large teams, set clear expectations, and drive performance


• Motivation and Accountability for Results: deliver sales, margin, and operational KPIs


• Data\-Driven Decision Making: use analysis to drive commercial performance and operational improvements


• Customer Relationship Management: deliver exceptional experiences to exceed customer expectations


• Operational Excellence: ensure compliance, stock management, payroll, and fulfilment processes are efficient


• Planning \& Organising: forward\-plan resources to meet operational requirements


• Curiosity \& Passion for Learning: continuously improve expertise and knowledge across the team


• Innovation: implement new ways of working to maximise efficiency


• Change Management \& Adaptability: lead teams through transformation and evolving processes


• Innovation: drive new approaches to deliver world\-class customer service and business efficiency


• Ethical Practice: act with integrity and transparency, ensuring compliance with standards


• Motivation and Accountability for Results: take responsibility for performance against financial goals


• Stakeholder Management: build strong relationships to achieve shared objectives


• Visionary Leadership: inspire teams to deliver high standards and embody brand values


• Adaptability and Resilience: remain effective in a fast\-paced and high\-pressure environment

• Must be available Saturdays and Sundays


• Proven track record in senior retail management within a luxury or fashion environment


• Strong commercial acumen with the ability to analyse performance data and drive KPIs


• Exceptional leadership and coaching skills to enhance individual and team performance


• Highly organised with the ability to manage multiple projects and competing priorities


• Service\-orientated with resilience to deliver results under pressure


• Strong analytical and numeracy skills, with the ability to simplify complex reporting


• Innovative thinker with awareness of retail best practice and future trends


• Passion for fashion and luxury retail, with a strong understanding of product planning


• Visionary Leadership set direction aligned with luxury standards and brand values

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary


• Contributory Pension Scheme


• Competitive annual leave entitlement


• Team Member discount across the world’s most iconic brands


• Recognition Days for Volunteering \& Wellbeing


• Wellbeing Initiatives


• Extensive Learning \& Development Offerings


• Leading Talent Programmes


• Flexible Working Model


• Additional Benefits

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community\-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views \& personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ietorequest accommodation.

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