Dispatch Nights Supervisor

About the Role Role and Responsibilities

The primary objective of this role is to ensure the seamless, day-to-day operations of the Transport and Goods Dispatch functions within the Catering department, overseeing all aspects to maintain efficiency and timely service. The responsibilities are outlined as follows:

• Organise, oversee and manage vehicle dispatch – Ensure the efficient coordinating and loading of vehicles, with a focus on prioritising routes and managing workload to guarantee timely deliveries.


• Team Leadership and Management – Provide day to day leadership of drivers and the night dispatch team operating out of the Irlam depot. This includes managing staff rotas, overseeing holidays, and conducting team training and development. Additional responsibilities include building team cohesion and handling disciplinary actions when necessary to maintain high operational standards.


• Incident Management and Communication – Act as the point of contact for any overnight incidents, vehicle breakdowns or operational challenges. Communicate effectively with internal departments to ensure swift resolution, minimising any disruptions to the business.


• Daily Reporting – Provide regular updates and comprehensive reports to the Transport Manager to maintain transparency and to address any operational issues, ensuring continuous improvement in service delivery.


• Security Oversight – Take full responsibility for the security and integrity of the dispatch bays, rear yard and all fleet vehicles, ensuring that both personnel and assets are safeguarded.


• Collaboration with the Order Makeup Department – Work closely with the Order Makeup team to enhance and streamline vehicle dispatch times with the goal of continuous process improvement.

• 20 days holiday plus bank holidays


• Free car parking


• Birthday voucher

Requirements Essential Skills

To succeed in the role, the candidate must possess the following skills and attributes

• Leadership and Team Management – Strong leadership qualities with a proven ability to manage and develop a team, particularly in a transport or logistics environment.


• Problem Solving and Decision Making – Demonstrated ability to effectively manage unexpected issues and make sound decisions under pressure.


• Effective Communication – Strong verbal and written communication skills.


• Collaborative Mindset – Ability to work with managers from other departments, ensuring alignment within the company’s overall goals.


• Reliable and Enthusiastic – A proactive and enthusiastic approach to work, along with a proven track record of reliability, attendance and punctuality.


• Computer Literacy = Proficient in the use of computers and experience using Microsoft Office applications.

In addition to the essential skills, the following qualifications and experience would be advantageous.

• Ability to identify areas for improvement.


• Previous experience in the fast-moving consumer goods (FMCG) sector.


• Possession of either a Reach or Counterbalance Forklift Truck license.

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