Director / Senior Director FSP Operational Delivery Lead

Accountabilities:

• Provide executive oversight and strategic leadership across multiple FSP portfolios, therapeutic areas, strategic accounts, and global delivery organizations.


• Develop and execute long-term portfolio strategies aligned with organizational growth, operational excellence, and client objectives.


• Establish consistent delivery standards and drive performance across geographically distributed teams and portfolios.


• Lead cross-functional transformation initiatives designed to improve operational effectiveness, quality, efficiency, and scalability.


• Act as the senior operational point of contact for key FSP partnerships, building trusted relationships with executive-level client stakeholders.


• Lead client governance forums, business reviews, strategic planning sessions, and executive-level discussions.


• Influence client strategy and identify opportunities for innovation, expanded services, and long-term partnership growth.


• Manage complex escalations, organizational risks, and critical delivery issues, ensuring timely resolution and appropriate executive communication.


• Partner with Business Development teams on strategic opportunities, proposals, solution development, sales strategy, and account expansion.


• Contribute to revenue growth, profitability, customer retention, and repeat business across the portfolio.


• Lead Directors and senior oversight leaders across multiple programs, establishing clear expectations and accountability for performance.


• Develop leadership pipelines, succession plans, coaching strategies, and talent development programs.


• Champion organizational change and transformation initiatives while fostering a culture of accountability, collaboration, learning, and excellence.


• Drive adoption of digital technologies, analytics, automation, and AI-enabled solutions to improve delivery quality, speed, and cost efficiency.


• Monitor emerging industry trends, technologies, and capabilities and translate relevant developments into practical operating models.


• Apply strong financial management practices across budgeting, forecasting, resource allocation, and portfolio performance.


• Use data, metrics, strategic analysis, and sound judgment to identify opportunities, manage risks, and drive sustainable business outcomes.

Requirements

• Bachelor’s degree or equivalent relevant academic or vocational qualification.


• 12+ years of relevant professional experience, or an equivalent combination of education, training, and directly related experience.


• At least 5 years of management or senior leadership experience.


• Strong executive leadership capabilities, including the ability to influence stakeholders and lead complex organizations through change.


• Advanced understanding of global, regional, and national regulatory requirements relevant to clinical trials, including clinical trial authorization, licensing, lifecycle management, ICH guidelines, and related regulatory frameworks.


• Broad knowledge of regulatory affairs and specialized areas such as preclinical, clinical, CMC, publishing, or comparable disciplines.


• Strong understanding of medical terminology, statistical concepts, and relevant industry guidelines.


• Excellent analytical, investigative, problem-solving, and strategic thinking skills.


• Advanced financial acumen, including practical experience with budgeting, forecasting, resource management, and commercial performance.


• Recognized executive presence with excellent consultation, presentation, negotiation, and communication skills.


• Proven ability to build and maintain strategic customer relationships in complex, multinational environments.


• Strong customer service and stakeholder management capabilities, with the ability to influence internal and external decision-makers.


• Excellent negotiation and commercial skills, with demonstrated ability to drive results and support business growth.


• Strong judgment in escalation, risk management, decision-making, and complex problem resolution.


• Solution-oriented mindset with a proven ability to drive innovation and translate strategy into execution.


• Demonstrated experience coaching and developing senior leaders and teams, including managing challenging performance and development conversations.


• Ability to identify and resolve training and capability gaps across technical and soft-skill areas.


• Strong performance management capabilities, including the use of metrics to drive accountability, development, and retention.


• Proven experience acting as a change champion and building high-performing, collaborative, and learning-oriented teams.


• Ability to develop talent strategies and allocate resources according to individual capabilities, business priorities, and organizational needs.


• Comfortable working independently and exercising sound judgment in complex regulatory and operational environments.


• Willingness to work in environments that may include office, laboratory, or clinical settings and follow applicable health and safety requirements.

• Fully remote working opportunity from EMEA.


• Full-time position with a standard Monday-to-Friday work schedule.


• Opportunity to lead strategic FSP portfolios and global delivery organizations.


• High-visibility executive role with direct influence over client strategy, operational performance, and business growth.


• Significant opportunities to shape digital transformation through automation, analytics, and AI-enabled solutions.


• Leadership and talent-development responsibilities across senior, geographically distributed teams.


• Exposure to complex global clinical research and pharmaceutical environments.


• Opportunities to collaborate with senior stakeholders and strategic clients across international markets.


• Inclusive environment focused on innovation, scientific excellence, collaboration, and professional development.


• Reasonable workplace accommodations available throughout the recruitment and employment process for individuals with disabilities.

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