Director, Operations Change - Client Projects - Citi
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects incl. large-scale deal implementations.
This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.
Key Responsibilities:
- Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
- Lead the Operations Change project teams (direct and/or in-direct/stakeholders population)
- Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
- Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
- Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
- Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.
- Extensive experience as people leader/people manager, leading and developing teams.
- Experience in Investor/Securities Services Operations, or business/Product knowledge of the same
- Exceptional stakeholder management and client-facing communication skills with strong executive presence.
- A strategic mindset focused on continuous improvement and transformation.
- Proven track record of driving process improvements, standardization, and organizational design.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
------------------------------------------------------
Job Family Group:
Operations - Core ------------------------------------------------------
Job Family:
Operations Project Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
This listing is from reed. View original listing ↗