Director of Telecommunications Operations & Service Excellence

Job Summary:

We are seeking a Director of Telecommunications Operations \& Service Excellence to lead operational performance, service delivery, and continuous improvement initiatives. This leadership role offers the opportunity to drive operational efficiency, enhance customer experience, and support business growth within a dynamic telecommunications environment.

What you'll do:

• Lead telecommunications operations and service delivery activities


• Develop strategies to improve operational performance and service quality


• Monitor KPIs, operational metrics, and customer satisfaction outcomes


• Drive process improvement and service excellence initiatives


• Collaborate with cross\-functional teams to support business objectives


• Manage resources, budgets, and operational planning activities


• Identify opportunities for growth, efficiency, and innovation


• Provide reporting and strategic recommendations to leadership

• Experience in telecommunications, operations, service delivery, customer success, project management, or a related field


• Strong leadership, communication, and organizational skills


• Ability to manage multiple priorities and business initiatives


• Strategic thinking and problem\-solving abilities


• Experience working with performance metrics and operational reporting


• Ability to collaborate effectively with teams and stakeholders


• Relevant education or equivalent professional experience welcomed

• Competitive compensation package


• Leadership role with strategic influence


• Career growth and advancement opportunities


• Collaborative and supportive work environment


• Professional development and learning opportunities


• Opportunity to drive service excellence and operational improvement

Benefits:

• Company events


• Company pension


• On\-site parking


• Profit sharing

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