Director of People Experience

Accountabilities

• Lead, manage, and develop a team of two Senior HR Business Partners and one People Operations Specialist across multiple countries and time zones.


• Define and continuously improve the HRBP operating model, standards, and ways of working, ensuring consistent and proactive support across the organization.


• Coach HRBPs to strengthen their business partnering capabilities and confidence in complex employee and leadership situations.


• Serve as a senior escalation point for sensitive, complex, or high-risk employee relations matters and act as a backup HRBP when required.


• Own global HR Operations, ensuring onboarding, offboarding, employee changes, parental leave, contracts, and other lifecycle processes are delivered efficiently and compliantly.


• Establish and monitor HR Operations SLAs, operational metrics, HRIS accuracy, process compliance, and employee lifecycle quality.


• Lead process improvement and automation initiatives, identifying opportunities to streamline workflows and leverage AI-enabled solutions where appropriate.


• Own HR policy development and maintenance in close collaboration with Legal, ensuring policies remain compliant, accessible, and aligned with evolving employment legislation.


• Manage Employer of Record relationships and oversee compliant, cost-effective employment operations across multiple countries.


• Partner with Legal on cross-border employment matters, legislative changes, and complex employee relations cases.


• Represent People Experience within the People Leadership Team and collaborate on organization-wide people initiatives, including compensation, performance, promotions, development, and employee experience.


• Maintain clear HR documentation, SOPs, playbooks, and process guidance while fostering a culture of operational excellence and continuous improvement.

Requirements

• 8–12+ years of progressive HR experience, with strong expertise across both HR Operations and HR Business Partnering.


• Proven experience leading and developing small, high-performing HR teams, ideally within a remote-first, fast-paced international environment.


• Strong operational expertise, including the ability to design, document, optimize, and scale HR processes.


• Experience managing Employer of Record relationships and supporting multi-country employment operations and compliance.


• Experience drafting, implementing, and maintaining HR policies in partnership with Legal.


• Hands-on experience with HRIS platforms such as BambooHR, HiBob, or similar systems.


• Experience driving process automation and workflow improvements in collaboration with HR Systems or Technology teams.


• Strong coaching and leadership skills, with a focus on developing team capability, confidence, and autonomy.


• Excellent communication and stakeholder management skills, with the ability to build credibility across all organizational levels.


• Strong understanding of employee relations and the ability to confidently manage sensitive and high-risk situations.


• Familiarity with EU labor law, global employment compliance, and cross-border HR operations is a strong advantage.


• Demonstrated AI literacy and the ability to use AI tools to improve productivity, decision-making, and quality while applying sound judgment and critical thinking.


• Comfortable working independently in a lean, rapidly evolving, and highly distributed organization.

• Fully remote working environment with flexibility designed to support strong work-life balance.


• Monthly remote work stipend covering home internet and electricity costs.


• Home office equipment package provided at the start, including laptop, keyboard, monitor, and related essentials.


• Additional home office equipment upgrades or access to a local coworking space after onboarding.


• Sick leave benefits, parental leave, and 25 days of annual leave in addition to local national holidays.


• Personal development budget for courses, books, conferences, and professional learning materials.


• Annual international team-building trip, alongside quarterly and monthly virtual team events.


• Opportunity to work with a diverse, international team across more than 40 countries.


• A collaborative, high-performance, and innovation-focused work culture.


• Strong opportunities for professional development, career growth, and personal ambitions.

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