Director, Digital Product - Europe

LOCATION: GB – City of London
TYPE:
WORK SHIFT:
POSTED: June 2, 2026
ID: JR0128480

Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital\-first company, built on the strength of our retail foundation and powered by next\-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

EU Digital is on mission to transform a 175\+ year old loved brand into the next\-generation of financial services, serving customers in 30\+ countries delightful products. We are looking for a Director, Digital Product EU to define the product vision, set the strategy, and drive execution at scale.

This is a high\-impact leadership role that hat balances long\-term vision with hands\-on execution: you’ll shape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances. You’ll combine strong customer centricity, product vision, data rigour and close cross\-functional partnership to attract and retain customers.

Key Responsibilities

• Set ambitious EU product strategy defining and owning the roadmap for best\-in\-class remittance product as well as beyond remittance vision (wallets, banking. Etc) aligned to customers growth and engagement.


• Lead a team of product managers, analysts and designers raising the bar on product craft, data rigour, customer centricity, and ambitious problems solving. You’ll champion AI tooling within your own teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision\-making.


• Drive new customers growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.


• Improve retention with delightful products reducing friction and increasing clarity on our pricing merchandising, network and delivery times.


• Build for high\-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.


• Lead cross\-functional execution with engineering, design, marketing, compliance, risk, and global product teams.


• Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value

• Strategic execution at scale: A rare combination of clear, high‑level vision and the discipline to deliver consistently across a complex, multi‑country scope. Willing to go deep into the details, remove friction, and drive high‑quality outcomes at pace.


• Proven product leadership: Significant experience in digital product management within fintech, cross\-border payments, neo\-banking, or high\-growth consumer digital platforms.


• Customer centricity: Ability to translate insights into simple, trusted, high\-performing digital experiences.


• Growth and CRO Expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics


• Exceptional Communication: The ability to influence cross\-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.

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