Digital/Business Operations Manager - Luxury Watches eCommerce

Systems & Scalability - Luxury Timepieces - Operational Leadership
London

Rare watches. Scaling energy. Luxury standards.

Ready to step into a hands-on operational leadership role inside one of the UK's most exciting luxury watch trading businesses?
We're looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more.

This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline.

You'll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth.

If you're the kind of person who can't leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you've ever made.

The Role at a Glance:

Digital/Business Operations Manager
Hatton Garden, London
£42,000 - £46,000 Base Salary
Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses)
Plus Work Trips, Team Events, Industry Experiences & More
Full Time - Permanent

Company: Fast-scaling luxury watch trading business
Sector: Luxury Timepieces | High-End Trading | Swiss Watches

Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard

Your Background / Skills: Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms

Who we are:

We buy and sell some of the world's rarest and most desirable luxury timepieces.

From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast-moving sectors in luxury goods.

But this isn't a traditional luxury business.

We combine scaling energy with luxury brand standards.

The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together.

We're small, agile and obsessed with doing things properly.

Everyone owns their work. Everyone contributes. Everyone helps build the business.

Ready to help scale something exceptional?

The Opportunity:

This is a hands-on Operations Manager role where you'll own the operational engine of the business while helping translate the founder's vision into structured team execution.

This is not a traditional customer service or corporate operations role.

This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You'll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity.

There is currently no large operational team beneath you.

This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up.
The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship.

What your day might look like:

• Owning and optimising operational systems across the business


• Building, documenting and continuously improving SOPs and workflows


• Managing operational processes across stock, listings, invoicing and compliance


• Translating founder strategy into clear operational execution for the wider team


• Holding team accountability around KPIs, deadlines and delivery standards


• Supporting operational reporting and business visibility for leadership


• Identifying inefficiencies and implementing process improvements


• Driving productivity gains through systems, automation and AI-enabled workflows


• Supporting CRM management, marketing operations and client interaction processes


• Managing operational detail and ensuring nothing falls through the cracks


• Helping scale operational infrastructure as the business grows


• Working closely with leadership to support growth initiatives and commercial execution

• Proven experience within a start-up, SME or scaling business environment


• Demonstrable experience building or improving systems and operational processes


• Genuine passion for luxury watches and timepieces


• Highly organised, process-driven and detail obsessed


• Calm, composed and confident under pressure


• Strong communication skills with the ability to align teams around execution


• Experience managing team accountability and operational performance


• Comfortable operating hands-on within fast-paced businesses


• AI-savvy with strong interest in automation and operational efficiency


• Experience using CRM systems such as HubSpot beneficial


• Commercially aware with strong common sense and operational judgement


• Professional, discreet and mature approach suited to luxury clientele and environments


• Comfortable working flexibly when needed inside a high-growth business

• Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved


• Genuine enthusiasm for watches and luxury timepieces


• Start-up or SME exper

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