Digital Business Analyst Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Digital Business Analyst. As a Keystone Solutions consultant, you will work on client projects, bringing your expertise to dynamic environments and contributing to impactful digital transformation initiatives.

Responsibilities:

• Drive the development and continuous optimization of digital channels for Corporate Banking customers and users, focusing on professional loans and related customer and employee journeys.


• Gather requirements, conduct business analysis and discovery activities to deeply understand customer needs, business objectives, and pain points, translating insights into valuable opportunities and solutions.


• Engage stakeholders, ensuring alignment around project progress, timelines, and objectives.


• Identify, evaluate, and recommend effective and feasible solutions, balancing customer value, business impact, costs, and implementation constraints, while supporting successful delivery and adoption.


• Support the testing phase with business requirement clarification, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.


• Collaborate closely with Channel Managers, Marketing/Product Management, and Process teams to align digital solutions with overall strategy and objectives for Banking Channels.


• Lead product discovery and business analysis studies, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock\-ups, business case preparation, and decision\-making material for management and product boards.


• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user\-centric, collaborative, and agile approach.

• English proficiency is required, with excellent knowledge of at least Dutch or French.


• Master’s degree.


• Certifications in Business Analysis, workshop facilitation, innovation, or design thinking are a plus.


• Limited need for international and domestic travel.


• Expectation: 50% on\-site and 50% homeworking.

• Requirements gathering and analysis, including documentation, OKR definition, Customer Journey Mapping, and User Story slicing.


• BPMN.


• Data analysis using Excel, Business Objects, or other leading tools.


• Stakeholder engagement, including stakeholder mapping, active listening, and strong communication skills (written and presentation).


• Project management skills, including agile methodologies.


• Problem solving and critical thinking (cost/benefit analysis, root cause analysis, SWOT analysis, etc.).


• Experience in creating business cases from preparation to validation.


• Experience working on digital transformation projects in a consulting/client\-facing environment.


• Use of collaborative tools such as digital whiteboards and SharePoint.


• Understanding of delivery frameworks and methodologies (Prince2, PMP, Agile – Scrum).

• Ability to run productive meetings, work collaboratively, and facilitate workshops.


• Extensive experience working on digital transformation projects in a consulting/client\-facing environment.


• Experience managing digital projects, including planning, execution, monitoring, and closing projects to ensure business objectives and deadlines are met.

• Experience with concept design, UX testing, and innovation.


• Proficiency in using data insights for informed business decisions and optimizing digital channels.


• Experience in the financial services sector and familiarity with daily banking and cards in an enterprise context.

• Analytical mind and conceptual thinking.


• Negotiation and persuasion skills.


• Excellent communication skills (verbal and written).


• Self\-starter, able to work independently and collaboratively.


• Problem\-solver.


• Quality\-minded, rigorous, and detail\-oriented.


• Goal\- and results\-oriented, with the ability to deliver results.


• Open to change.


• Client and user focused.


• Eager to understand the strategy behind business requirements and provide recommendations.


• Iterative and adaptive way of working.

• As a consultant, you will experience a variety of challenges across different client environments, ensuring continuous professional growth.


• Our consultancy model offers turbo\-charged learning and broad exposure to digital transformation projects.


• We are committed to your career growth and ambition, providing a framework for you to excel and progress.


• Being a “K\-Stone” means bringing our core values—excellence, integrity, and collaboration—to every engagement.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .

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